书面表达专项突破12.投诉信

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1、12.投诉信文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：1.表明写信目的，投诉的内容。2.投诉的具体原因。3.希望得到的结果。常用语块1.抱怨________________________2.表达不满________________________3.忍受________________________4.对……满意________________________5.糟糕的服务________________________poorservicecompla

2、inaboutconvey/expressone’sdissatisfactionputupwith/bearbecontent/satisfiedwith6.采取措施________________________7.解决问题________________________8.预防……发生________________________9.调查此次事件________________________10.以粗鲁的方式________________________inarudemannertakemeasuresdealwith/solvetheproblemprevent…fro

3、mhappeninginvestigate/lookintothematter/incident11.向……道歉______________________12.出乎意料______________________13.不用说______________________14.尽快______________________15.把某事牢记在心______________________makeanapologyto…/apologizeto…outofone’sexpectationneedlesstosayassoonaspossiblebearsth.inmind套用句式我写信是

4、投诉关于……2.这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout…1.Iamwritingtocomplainabout…3.我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……3.TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…4.我真诚地希望你能认真调查这件事

5、情，以及采取恰当的措施防止类似事件再次发生。5.你若能尽快采取措施处理这个问题，我将感激不尽。4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonas

6、possible.习作修改(做短文改错，背经典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwent

7、totherepairman.onaftersenditmonthsHesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreat