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1、IndiafastlosingBPOjobstoPhilippinesNewDelhi:Foraboutadecade,itwasIndia‘scallcentreboom,thatdefineditasthe‘world‘sbackoffice‘,muchlikeneighboringChina,whichhasbeenimmortalizedasthe‘world‘sfactory.‘Howeverthesituationseemstobechanging,asPhilippinesisfastupstagingIndia‘sbackofficesupremacy,w
2、ithBPOserviceprovidersandcustomersseemingtofavorthiscountryasabetterplacefor‘voice-related‘work,reportsEconomicTimes."IndiahaslosttensofthousandsofjobstothePhilippines.ThecaliberofEnglishisbetterandcompaniesdon‘thavetoputupwiththemess(thatexistsinIndia)there,"saysPramodBhasin,Presidentand
3、CEOofGenpact.SomeofthemajorhasslesthatIndiaposes,includearrangingtransportforemployees,security,powerback-upinoffices,andbasicinfrastructurethatfirmscantakeforgrantedinthePhilippines.Thecountryhasbecomeapreferreddestination,especiallywiththeU.S.companies,manyofwhicharemorecomfortablewitht
4、heEnglishaccentspokenthere.U.S.customersaccountforover50percentoftheglobaloutsourcingbusiness.AnandaMukherji,MDandCEOofBPOproviderFirstsourceSolutions,saysthatcostsaremoreorlesssimilarinbothcountries.ThismeanstheaccentproficiencyinthePhilippinestipsthescalesinitsfavor.AccordingtotheEconom
5、icTimes,manyofthePhilippines‘advantagesareduetotheU.S.rule,whichbequeathedtheEnglishlanguagetothatcountrywithitsdistinctaccentalongwitharobusttelecomandbroadbandnetworklaidoutbytheU.S.defenseforces.PrabhakarBisen,HeadofthePhilippinesoperationsofWNSsays,"ApartfromaffinitytotheU.S.culturean
6、dEnglish-speakingskills,thecountry‘stimezoneadvantagesmakethePhilippinesanaturalchoiceforproviding24x7servicetoglobalcompanies,particularlythosebasedintheU.S."Genpact,WiproBPO,Intelenet,AegisBPOandFirstsourceareallrampinguptheiroperationsinPhilippines.Genpacthasabout2,000employeesthereand
7、expectstoscaleupoperationsby40-50percentinthenext12months.Firstsourcehasabout500staffinManila,whileWNShasincreasedstaffingto1,100from200inthepast18months,providingamixofvoiceandback-officeservicesfortelecom,consumerproducts,travelandfinancialservicesclients.Inthepas
