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1、Part1MakinganAppointmentThewordsweusedappointment/bookbook/makeanappointmentavailablecheckwouldliketohavetooutpatientbookingsystemfirstvisit初诊reassessment/re-examinationregistrationcardmedicalrecordnumber预约:当病人需要预约某位医生时,会这样说:I’dliketomakeanappointmentt
2、oseeDr.Zhou,please.我想预约周医生看病。确定预约时间常用以下句型:1.用How或What引导的特殊疑问句表示询问,征求对方意见。e.g.:How/WhataboutWednesdayat4:00o’clockPm?How/WhataboutTuesdayat8:00AmorFridayat8:30Am?2.还有一种询问方式:CanyoucomehereonMondayat9:00o’clockAm?WillWednesdaybeO.K.foryou?询问初诊病人信息:问名字:Cou
3、ldIhaveyourname,please?这句话相当于:What’syourname?也可以换成:Couldyoutellmeyourname?/CanI/MayIhaveyourname?详细询问:Couldyoutellmeyourfullname,please?Howdoyouspellyourfullname?问电话和住址:CouldIhaveyourphonenumber,please?CouldIhaveyouraddress,please?CouldIhaveyourIDcard
4、number,please?问年龄:Howoldareyou?What’syourage?Couldyoutellmeyourage?MayIaskyourbirthdate?询问复诊病人CouldIget/haveyourregistrationcardnumber,please?Pleasegivemeyourmedicalrecordnumber.预约结果:1.表示预约成功:beavailable,befree有空e.g.Okay,Ihavemadetheappointment.Pleaset
5、akeyourIDcardwhenyoucometogettheregistrationcard.Dr.JohnsonwillbeavailableonFridayafternoonthisweek.2.表示预约失败:fullybooked/beoccupied/notavailable表示歉意:I’msorry-----.很遗憾----I’mafraid----.恐怕-----e.g.I’mafraidheisfullybookedonMondayandTuesday.Clerk:Sorry,bu
6、tIhavetosayheisalsooccupiedonThursday.取消预约:e.g.I’msorryI’llhavetocanceltheappointmentImadethismorning.对话练习护士:早上好,这里是京西医院。有什么需要帮忙的吗?病人:是的,我想本周预约一个神经内科的专家号。护士:好的。恐怕星期一和星期二的专家号都已经被预约满了。病人:星期四怎么样?护士:抱歉,星期四也已经预约满了。您星期三方便吗?病人:周三可以。护士:您能告诉我您的名字和电话号码吗?病人:好,我叫李
7、平,电话是463-0765。护士:好,我已预约完毕,请在就诊时带上身份证领卡。Nurse:Goodmorning.ThisisJingXiHospital.WhatcanIdoforyou?Patient:Yes,I'dliketomakeanappointmenttoseeaspecialistinNeurologicalDepartmentthisweek.Nurse:Well,let'ssee.I'mafraidthespecialistsarefullybookedonMondayand
8、Tuesday.Patient:HowaboutThursday?Nurse:Sorry,butIhavetosaytheyarealsooccupiedonThursday.So,willWednesdaybeO.K.foryou?Patient:Wednesdaywillbefine.Nurse:Couldyoutellmeyournameandphonenumber,please?Patient:Yes,mynameisLiPing.Myph