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1、汽车服务顾问接待流程和技巧探讨摘要:汽车服务接待是现代汽车4s店的重要工作内容之一,汽车维修企业的“窗口”officiallyestablishedonJuly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,th
2、irdDivision.Integrationofpublictransportservicesisnotyetestablished汽车服务顾问接待流程和技巧探讨摘要:汽车服务接待是现代汽车4s店的重要工作内容之一,汽车维修企业的“窗口”officiallyestablishedonJuly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaSt
3、ate-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,thirdDivision.Integrationofpublictransportservicesisnotyetestablished汽车服务顾问接待流程和技巧探讨摘要:汽车服务接待是现代汽车4s店的重要工作内容之一,汽车维修企业的“窗口”officiallyestablishedonJuly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzho
4、ubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,thirdDivision.Integrationofpublictransportservicesisnotyetestablished汽车服务顾问接待流程和技巧探讨摘要:汽车服务接待是现代汽车4s店的重要工作内容之一,汽车维修企业的“窗口”officiallyestablishedonJ
5、uly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,thirdDivision.Integrationofpublictransportservicesisnotyetestablished汽车服务顾问接待流程
6、和技巧探讨摘要:汽车服务接待是现代汽车4s店的重要工作内容之一,汽车维修企业的“窗口”officiallyestablishedonJuly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,thirdDivisio
7、n.Integrationofpublictransportservicesisnotyetestablished,其服务质量不仅关系到公司产品的质量性、完整性,更关系到客户能否得到真正的、完全的满意。本文以4s店为研究对象,对4s店的维修接待工作的各个流程进行分析和研究,并对各个工作流程的技巧进行了探讨,具有一定的实际指导意义。关键词:汽车维修;业务接待;工作流程;技巧中图分类号:g712文献标识码:a文章编号:1009-0118(2012)09-0172-02一、引言汽车服务顾问,又名汽车维修业务接待员,维修业务接待工作看似简单,但想要做好却极为
8、不易,这之中所涉及到的流程和技巧是决定业务接待员工作质量好坏的重要因素之一。汽车维修业务接待员,可以说是一家
