县域保险理赔问题

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1、摘要：“县域保险”是未来保险业务发展的增长关键点，理赔是保险服务的一个重要窗口而“县域保险”的理赔就是关键的关键了。而目前“县域保险”理赔存在很多问题，主要表现在县域保险处于“理赔难”这样的大环境、理赔时效与质量的矛盾、理赔调查的难度大。而这些问题要解决都不是一朝一夕的，只有从客户满意度着手，用良好的服务态度来打动客户，并且通过改变理赔的流程和理赔的观念让客户满意我们的理赔，才能让整个社会接受保险，才能达到高质量、高效率的“县域保险”理赔。Abstract:"Countyinsurance"isthefuturedevelopmentoftheinsurance

2、businessgrowthkeypointssettlementofinsuranceservicesisanimportantwindow"countyinsurance"isthekeytothesettlementofthekey.Atpresent,"countyinsurance"claimstherearemanyproblems,mainlymanifestedina"difficultadjustments,"abigenvironment,Countylowculturalenvironment,thelossadjusterspentwit

3、hqualitycontradictions,claimsinvestigationdifficult.Theseproblemsarenotsolvedovernight,onlyfromthecustomersatisfactionproceed,withagoodattitudeofservicetomovecustomers,Bychangingthesettlementandthesettlementprocessandtheconceptofcustomersatisfactionforourlossadjuster,sothatthewholeco

4、mmunitycanaccepttheinsuranceinordertoachievehigh-qualityandhigh-efficiency"ofcountyinsurance"claims.9目录1摘要·····················································12．引言····················································33．县域保险理赔的现况及分析································33．1县域保险理赔处于“理赔难”的大环境

5、···················33．1．1寿险公司经营思想存在的问题·························33．1．2保险代理人的问题··································43．2县域保险理赔的特殊困难·······························43．2．1县域保险理赔存在时效差···························43．2．2县域保险理赔要处理时效与质量矛盾··················43．2．3县域保险的文化素质环境较低························

6、··53．2．4县域保险理赔的调查存在困难························54．如何达到高质量、高效率的理赔···························64．1由专职理赔向全民理赔的变革···························64．2由被动理赔向主动理赔9的转变···························64．3县域保险时效差问题的解决······························64．3．1保险公司要充分信任和培养理赔员····················64．3．2改变一些流程，促进理赔款的

7、更快到位·················64．4提高兼职调查员的专业素质·····························75结论····················································76参考资料················································77谢辞····················································89如何达到高质量、高效率的“县域保险”理赔Howtoachievehigh-qualityandhig

8、h-efficiency