管理学原理第十章自测练习题

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1、Chapter10–CommunicationandInterpersonalSkillsChapterTen:CommunicationandInterpersonalSkillsMultipleChoiceQuestions1.Whichofthefollowingisanadvantageoforalcommunication?a.Accuratewhenpassingthroughmanypeople.b.Chancefortimelyfeedback.c.Morelikelytobewellthoughtout.d.Permanentrecordofthecommun

2、ication.2.Amajordrawbackofwrittencommunicationisa.lackoffeedback.b.lackofprecision.c.thatitisusuallylesswellthoughtout.d.lackofverifiable,permanentrecord.3.TheGREATESTvalueoffeedbackisthatisa.allowsforfurtherdiscussionsbetweenthesenderandreceiver.b.isnotnecessaryinwrittencommunicationbecause

3、themessageistangibleandverifiable.c.forcesthesendertothinktwiceaboutwhatiscommunicated.d.improvescommunicationbyreducingthechanceofmisunderstandings.4.__________is/areanexampleofbodylanguage.a.Thespeedatwhichwespeakb.Eyecontactc.Handgesturesd.Alloftheabove.5.Intentionaldistortionofinformatio

4、ntoenhanceitsappearanceisa.calledfiltering.b.consistentwithculturesthatrewardperformance.c.calledshapingcommunication.d.morelikelytooccurinsimpleorganizationalstructures.6.Accordingtothe__________conflict,conflictcanstimulateemployeestobemoreproductive,cooperativeandcreative.a.traditionalvie

5、wofb.organizationalviewofc.interactionistviewofd.substantiveviewof7.Communicationisdistortedwhena.bodylanguageandverbalintonationsareusedb.bodylanguageandintonationarenotalignedc.theinformationiscomplexd.E-mail,whichlacksfeedbackopportunities,isused8._________________areprimarycausesofconfli

6、ct.a.Structuralandtechnicaldifferencesb.Communicationandstructuraldifferencesc.Managementandcommunicationdifferencesd.Personalandmanagementdifferences9.Accordingtotheinteractionistviewofconflict,a.someconflictkeepsthegroupcriticalofitself.b.verylowlevelofconflictindicatetheoptimalstate.c.man

7、agersmayneedtostifledysfunctionalconflict.5Chapter10–CommunicationandInterpersonalSkillsd.managersmayneedtostimulatedysfunctionalconflict.10.Whichofthefollowingconflict-handlingorientationsrepresentsadesiretomaximizethejointoutcomeofthetwopartiesin