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1、InformationSystemsResearchinforms®Vol.22,No.1,March2011,pp.39–59doi10.1287/isre.1080.0214issn1047-7047eissn1526-55361122010039©2011INFORMSExaminingtheStrategicAlignmentandImplementationSuccessofaKMS:ASubculture-BasedMultilevelAnalysisM.N.RavishankarSchoolofBusi
2、nessInformationTechnology,RMITUniversity,Melbourne,Victoria3000,Australia,ravi.shankar@rmit.edu.auShanL.PanDepartmentofInformationSystems,SchoolofComputing,NationalUniversityofSingapore,Singapore117543,RepublicofSingapore,pansl@comp.nus.edu.sgDorothyE.LeidnerHankam
3、erSchoolofBusiness,BaylorUniversity,Waco,Texas76798,dorothy_leidner@baylor.eduTwoimportantgapsexistintheinformationsystems(IS)alignmentresearch.First,thereisscantresearchonthepotentialoforganizationalculture,andspecificallysubculturestoinfluencethestrategicalignmento
4、fISandorganizations.Second,thereisadearthofliteraturethatconsiderstherelationshipbetweenalign-mentandimplementationsuccess.Inthispaper,weaddressbothofthesegapsbyconsideringtheinfluenceoforganizationalsubculturesonthealignmentofaspecificIS—aknowledgemanagementsystem(K
5、MS)—withorganizationalstrategy.Ouranalysisdemonstratestheimportantrolesplayedbythreedifferentsubcultures—enhancing,countercultural,andchameleon—inthealignmentoftheKMS.Theanalysisalsounderscoresthecomplementarynatureofthealignmentandimplementationliteraturesandsugge
6、ststhattheyshouldbeusedinconcerttoexplainthesuccessofanIS.Drawingonouranalysis,webuildasubculturemodel,whichdepictstheintersectionofalignmentandimplementation.Fromamanagerialperspective,thesubculturemodelhigh-lightsthreedifferentapproachestomanagingalignmentandimpl
7、ementation.Fromatheoreticalperspective,ourpaperhighlightstheneedforISalignmentmodelstobemodified,sothatsubunit-levelanalysesareincorpo-rated.Italsoillustratesthatorganizationsconfrontchallengesofalignmentandimplementationsimultaneouslyratherthansequentially.Keywords
8、:strategicalignment;informationsystemsimplementation;knowledgemanagementsystems;organizationalsubcultures;casestudytothisarticleanddistributedthi
