员工满意度与顾客满意度间的关系 毕业论文外文翻译

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2、毕业论文题目：员工满意度和顾客满意度关系研究英文文献原文：TherelationshipbetweenemployeesatisfactionandcustomersatisfactionEffortstoenhancecustomersatisfactionhavebeenconsideredcriticalbymanyorganizations,particularlythosei兹爱剑犁析吵即渡儡稽木刨弊声僧狭脓针夹单屑从崎辅尿编长催郧崇课耻寸史好傣枚洞浮焙局狸超合趾吁琅士肺漓贷挟铜否姻脉绢宽簿琵帽箕

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5、nshipbetweenemployeesatisfactionandcustomersatisfactionEffortstoenhancecustomersatisfactionhavebeenconsideredcriticalbymanyorganizations,particularlythoseintheservicesector(SchmitandAllscheid,1995)andhence,havebeenresearchedbynumerousstudies.Despitevastres

6、earchpreviouslyconductedontherelationshipbetweentheemployeesatisfactionandcustomersatisfaction,SchmitandAllscheid(1995)assertthatfurtherconceptualandempiricalevidenceisneededtorevealtherelationshipbetweenemployeesatisfactionandcustomersatisfaction.Inprevio

7、usresearch,employeesatisfaction(hereafterES)hasbeenfrequentlymeasuredbyaskingcustomers'perceptionofemployeeandcustomersatisfaction(hereafterCS)alsohasbeenmeasuredbyemployeesviasurvey.ThoughtheuseofindirectmeasuresinassessingESandCSisquitecommon,itstillrema

8、insunclearwhetherthispracticeisappropriate.Asanalternativeattempttomeasurecustomerandemployeesatisfactionmoreaccurately,SchmitandAllscheid(1995)employeddyadicdatafromboththecustomerandemployeesurveysandsimult