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1、XX移动卖场化卖场化营业厅现场管理工作手册（2013版）XX移动卖场化卖场化营业厅现场管理工作手册（2013版）XX移动市场部(2013年)(3)constructsafevolunteersisrealisticneedtoinnovatethesocialmanagementstyle.Onlycontinuousinnovation,ourmanagementtoadapttothechangingsocialneeds.Especiallyintoday'ssocialsecuritysituationiscomplex,criminalactivityappeare
2、dsubtle,flow,information,scienceandtechnology,gangsofnewfeaturesonlycontinuousinnovationinorderpreventivemeasures,wecaninaninvinciblepositionandfightcriminals.Wesetupthepeacevolunteers,bothvolunteersisordinarypeople,alwayslivinginthecrowd,forthefirsttimefoundtheproblem,informationmostreally
3、themostsolid,itisakindofinnovationofthesocialmanagementisApositiveexplorationofthemodeofsocialsecurity.Two,strengthenthesenseofinnovation,doagoodjobincombinationwiththearticle,topromotethesmoothdevelopmentofthepublicsecurityworkOneistowiththeBureauofthecountyPartycommitteeworkcombined.Tocar
4、efullycontrolthe"FourConstructionBureauofcountyPartycommitteedeploymentprojectdecompositionandthedivisionoftasks,andtoidentifyvolunteerssafeconstructionofthestartingpoint,combinedwithpointandthebreakthroughpoint,toachievethesameresonancefrequency,benigninteraction.QueBaozhimayworkandthepubl
5、icsecurityworkachieveddoubleharvest.第71页共71页XX移动卖场化卖场化营业厅现场管理工作手册（2013版）目录前言3第一部分卖场化营业厅服务营销规范与程序4第一章卖场化营业厅员工基础规范4第一节服务原则与工作纪律4第二节员工仪表仪容规范6第三节员工行为规范8第二章卖场化营业厅基础服务营销程序15第一节客户引导与送别服务程序15第二节业务受理服务营销程序18第三节客户咨询服务营销程序23第四节流动咨询服务营销程序26第五节投诉受理服务程序29第六节自助设备服务营销程序35第七节终端销售服务营销程序37第八节体验营销基本程序40第九节配件销售
6、基本程序43第十节卖场收银基本程序45第二部分卖场化营业厅现场管理制度与工具47第一章卖场化营业厅环境与设备管理47第一节现场环境卫生与秩序管理47(3)constructsafevolunteersisrealisticneedtoinnovatethesocialmanagementstyle.Onlycontinuousinnovation,ourmanagementtoadapttothechangingsocialneeds.Especiallyintoday'ssocialsecuritysituationiscomplex,criminalactivityapp
7、earedsubtle,flow,information,scienceandtechnology,gangsofnewfeaturesonlycontinuousinnovationinorderpreventivemeasures,wecaninaninvinciblepositionandfightcriminals.Wesetupthepeacevolunteers,bothvolunteersisordinarypeople,alwayslivinginthecrowd,forthefirst
