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1、XX移动卖场化卖场化营业厅现场管理工作手册（2013版）XX移动卖场化卖场化营业厅现场管理工作手册（2013版）XX移动市场部(2013年)lowrotor,untilrotorofweightbysteamendslidingblockandReedendrotorBaysupport,inputlowrotorofwhileshouldinReedendrotorBayataddedpadsleeper,duetostatorhaspreliminaryadjustmentfinished,sostatorwithinb
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5、angbysteamendsidehasnursingringprotectionofcoilendDepartmentintostatorwithinboreHou,slightlyupgraderotorReedend,inrotorontologyfollowingloadedintoCentralslidingblock,itsloadedintoHoumustverycarefullytoalongaxistoforfindare,andnoteobservationrotorcouplinginwearloade
6、dprocessinthewhetherturned,ashasshouldstopwearloaded,neededonCentralslidingblocklocationagainforfindare,whileshouldnoteinCentralslidingblockplacedyihouonlyallowssteamendslidingblockbeyondstatorwithinbore,andinCentralslidingblockandsteamendrotornursingringZhijianatl
7、eastshouldkeepmustofdistance(300MW76mm,1000MWis50mm).Whenthesteamsidesliderclosetosteamattheendofthestatorbore第71页共71页XX移动卖场化卖场化营业厅现场管理工作手册（2013版）目录前言3第一部分卖场化营业厅服务营销规范与程序4第一章卖场化营业厅员工基础规范4第一节服务原则与工作纪律4第二节员工仪表仪容规范6第三节员工行为规范8第二章卖场化营业厅基础服务营销程序15第一节客户引导与送别服务程序15第二节业务受理服
8、务营销程序18第三节客户咨询服务营销程序23第四节流动咨询服务营销程序26第五节投诉受理服务程序29第六节自助设备服务营销程序35第七节终端销售服务营销程序37第八节体验营销基本程序40第九节配件销售基本程序43第十节卖场收银基本程序45第二部分卖场化营业厅现场管理制度与工具47第一章卖场
