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1、TheJournalofAcademicLibrarianship41(2015)558–566ContentslistsavailableatScienceDirectTheJournalofAcademicLibrarianshipUsingSEMandTCMtoImproveServicestoLibraries:AComparativeStudyonChineseAcademicLibrariesa,1b,⁎,ChangpingHua,1WeiweiYan,YuanHuaCenterforStudiesofInf
2、ormationResources,WuhanUniversity,Wuhan,People'sRepublicofChinabSchoolofManagement,NanchangUniversity,Nanchang,People'sRepublicofChinaarticleinfoabstractArticlehistory:Bycomparingtheusageofstructuralequationmodel(SEM)andtetra-classmodel(TCM)inthemodelstructure,Re
3、ceived2November2014dataanalysismethod,andresultpresentationwhenevaluatingChineseacademiclibraries,thisstudyaimstoil-Accepted16July2015lustratethestrategiesinevaluatingsatisfactionofacademiclibraryservices.Thestudysampleconsistsof353ac-ademiclibraryuserswhoareaske
4、dtoevaluate27Chinesetypicalacademiclibraryserviceelements.ThefindingsKeywords:showthatSEMcouldrevealtheinfluencerelationsamongconstructsbypathcoefficients,whileTCMfocusesonAcademiclibraryservicethevisualclassificationandcomparisonofspecificserviceelementsbasedontheirc
5、ontributionstousersatisfac-UsersatisfactionStructuralequationmodel(SEM)tion.Thesetwomodelsarecomplementarytoeachother.Theycanbeusedforcomprehensivelyshowingthein-Tetra-classmodel(TCM)fluencefactorsandcurrentsituationofservicesatisfaction,whicharevaluableandinstruc
6、tiveforimprovingtheChineseservicequalityofadigitallibrary.Theresultsalsoindicatethatadigitallibraryneedstoensurethequalityofre-trievalserviceelementsandtoimprovetheservicecapabilityofinformation-organizingserviceelements.Mean-while,thedevelopmentsofcharacteristic
7、resourcesandlibrarycommunityarecriticaltothepromotionofusersatisfactionofacademiclibraryservice.©2015ElsevierInc.Allrightsreserved.INTRODUCTIONtheeffectdegreeamongfactorscanbeobtained(Fornell&Larcker,1981).AccordingtothevarietyofsatisfactionevaluationmodelsonanUn
8、derthenetworkenvironment,theserviceabilityofanacademicacademiclibrary,factorsrelatedtocontent,technology,interface,userlibraryispromotedgraduallywiththeincreas
