DB33∕T 2133-2018 旅行社窗口服务规范

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1、ICS03.080.A12DB33浙江省地方标准DB33/T2133—2018旅行社窗口服务规范Travelagencywindowservicespecification2018-08-03发布2018-09-03实施浙江省质量技术监督局发布DB33/T2133—2018目次前言...............................................................................III1范围..........................................

2、....................................12规范性引用文件....................................................................13术语和定义........................................................................14服务功能......................................................................

3、....14.1宣传展示......................................................................24.2接待咨询......................................................................24.3销售产品......................................................................24.4搜集信息......................

4、................................................25服务原则..........................................................................25.1真实性........................................................................25.2统一性......................................................

5、..................25.3安全性........................................................................25.4时效性........................................................................26设置要求..........................................................................26.1线上窗口要求..

6、................................................................36.2线下窗口要求..................................................................37服务人员..........................................................................47.1人员配备........................................

7、..............................47.2业务素质......................................................................48服务流程..........................................................................48.1咨询服务流程..................................................................48.2

8、合同签订流程..................................................................48.3业务变更流程..........................................