terminology 酒店专业术语

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1、TERMINOLOGY酒店专业术语A:AdjoiningRooms:Twoseparateroomswithacommonwall.相邻房间AdvanceDeposit:Paymentinadvanceonanaccountpriortotheguest`sarrivalinordertoassurearoom.beingheldafter6:00pmandguaranteereservation.预收定金Allowance:Areductionintheguest`sbill(folio)resultingfromeitherunsatisfactor

2、yserviceorapostingerror.调账ArrivalTime:Thedayaguestisexpectedtoregisterwiththehotel.预抵日期AmbulatoryRoom:Roomespeciallyequippedforwheelchairpatients.残疾人房ASAP:AsSoonAsPossible尽快AverageRoomRate:TheaveragenumberofdollarsderivedfromthesaleofroomsThisiscalculatedbydividingtotalroomrevenu

3、ebythevumberofroomsold.Therateshouldbenetrateexclusivebreakfastandroomsurcharges.平均房价Availability:Denotesaconditionalstatusofrooms.SPACKAVAILABLEmeansaroomcanbeobtainedthroughreservationorregistration.出租率B:BacktoBack:Thisiswhenonegroupisbroughtintothehoteljustasanothergroupisread

4、ytodepart预抵和预离是同一间房Blocked:Areservationforwhichaspecificroomhasbeenreserved.所房BucketCheck:Verificationthatinformationonregistrationcardsisidenticaltoinformationofthecomputer.挂牢Booked:Reservationscanonlybeacceptedforagrouporconventionstillholdingopenroomblocks.预定C:CallAccounting:C

5、omputersystemthattracksguesttelephonecalls.电话计费系统CancellationNumber:Numbergiventoacustomerwhoiscancelingaguaranteedreservation.ThenumberappearsontheComputerScreenwhenareservationiscancelled.删除预定号码CheckIn:RefertoC/I.Theformaliticsattendanttoarrivalatahotelincludingsigningofregistr

6、ationcard.办理入住ChcekInTime:Hotelstandardcheckintimeis14:00?CheckOut:RefertoC/O.Theformalitiesattendanttodepartureoftheguestandthesettlementoftheaccount.退房CheckOutTime:Hotelstandardcheckouttimeis12:00noon.OnlyPriorityClubRewardmemberentitledlatecheckouttill14:00.thelatestcheckoutti

7、meis16:00whichshouldapprovedbythehotelmanagement.Anlatecheckoutisapproved,mustbenotedinthedeparturetimefield.退房时间CityLedger:Aguest`saccountthatisnolongeractiveintheFrontOfficebutisstillactiveinaccountsreceivableintheAccountsDepartment.挂账CooperateRate:Aspecialdiscountedroomrateoff

8、eredtoapersonwhoisfrequenthotelguest.Als