frontdesk basic english 酒店前台基本英语

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1、FDEnglish前台英语Basicwords基本词汇Adjoiningrooms相邻房Connectingrooms连通房Deluxeroom豪华房Suite套房Presidentialsuite总统套房Queen-sizebed大床King-sizebed特大床Roomtype房间类型Twinroom/Doubleroom双人房Singleroom单人房Dullseason(Offseason)淡季Peakseason旺季Occupancy住房率Tariff房价表Frontdesk前台Informationdesk问询FIT(FreeInd

2、ividualTourist)散客Walk-in未预订散客Long-stayguest长包房Regularguest常客Repeatguest回头客No-show当天预订未到的客人Voucher凭单Waitinglist候补名单Discrepantroom(discrepancy)差异房OOO(Outoforder)维修房R/C(Registrationcard)登记表Dateofexpiration有效期Identificationcard身份证Nationality国籍Passportnumber护照号码Safetydepositbox保险

3、箱Valuables贵重物品Incidentalcharge杂项费用Advanceddeposit预付定金Depositreceipt定金收据Folio帐页Signature签名ARR(Averageroomrate)平均房价Dayuse日用房Extrabed加床Fullhouse客满Stayovernight住一个晚上Arrivallist抵达名单FDEnglish前台英语Reservation预订UsefulDialogues基本对话您需要什么样的房间，单人房还是双人房？Whatkindofroomwouldyouliketohave,si

4、ngleroomordoubleroom?大床房间怎么样？Howaboutking-sizebedroom?您将何时到达？Whattimewillyoubearriving?您要住几个晚上？Howlongwillyoubestaying?你们一共有几个人？Howmanyguestswilltherebeinyourparty?单人房间房价是400元。Asingleroomcosts400RMBpernight.Therateforasingleroomis400RMBeachnight,includingservicecharge.您是什么时候

5、预订的房间的？Whendidyoumakethereservation?请您签一下名好吗？Couldyousignyourname,please?祝您在这里住得愉快。Enjoyyourstaywithus.请问，您是哪个国家的？Whereareyoufrom?What’syournationality?我能看一下您的护照吗？MayIseeyourpassport?夫人。请您填写一下这份住宿登记表，好吗？Couldyoufillinthisregistrationcard,please?UsefulDialogues基本对话Dialogs1Fro

6、ntdesk:下午好，夫人。有什么可以帮你吗？Goodafternoon,madam.MayIhelpyou?Guest:下午好，我想要一间单人房。Goodafternoon.Iwantasingleroom,please.Frontdesk:您有没有订过房？Haveyoumadeareservation.Guest:没有。No,Ihaven’t.Frontdesk:您要住多久？Howlongdoyouwanttostay?3天。3days.Frontdesk:我来看看有没有房间……有了，我可以为您在10楼安排一间房。I’llseewhatwe

7、have.…..Yes,Iwillofferyouasingleroomonthe10thfloor.Guest:-好的。Fine.Frontdesk:我能看一下您的护照吗？MayIseeyourpassport?Guest:-当然可以。给你。Ofcourse.Hereyouare.Frontdesk:-谢谢，夫人。请您填写一下这份住宿登记表，好吗？Thankyou,madam.Couldyoufillinthisregistrationcard,please?Guest:-好的。给你。Yes.Hereitis.Frontdesk:-谢谢。这是

8、您的钥匙，房间号码是1018。Thankyou,madam.Hereisyourroomkey,androomnumberis1018Guest:-非