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1、商务英语期末复习资料Audience受众Marketingmix营销组合Impact影响，作用Impulsebuy即兴购买Trigger引起Undervaluing低估Feedback反馈Self-actualization自我实现Leadership领导（能力）Delegate委派Undertimepressure时间紧迫Subordinate下属Insight洞察力Precedent先例Restructure重建Milestone里程标、重要事件、转折点Afterhours工作完毕后机票：Nick:Ijustmissedmyflight.Clerk:Oh,I’msorry
2、tohearthat.Nick:Couldyourescheduleit?Clerk:Yes,Whenwouldyouliketorescheduleitfor?Nick:Howaboutchangingmyflighttotomorrownoon?Clerk:Thatwasfortomorrowatnoon?Pleaseletmeverifyflightavailability?Nick:Yes.Clerk:OK,there’sstilloneseatavailableonthatflight.Butit’sinbusinessclass.Icanletyouhavetha
3、tifyoulikefornoadditionalcharge,butreschedulingcostsalittleextra.酒店：Staff:Goodmorning,sir,MayIknowyourname?Guest:Certainly.MynameisJohnSmithStaff:Wouldyoupleasespellyourlastname?Guest:Sure.P-a-r-k-I-n-s-o-n,Parkinson.Staff:HowdoyoudoMr.Parkinson?Welcometoourhotel.Guest:Howdoyoudo?Veryniceto
4、meetyou.Staff:Hopeyou’llenjoyyoustayhere.Guest:IthinkIwillStaff:Seeyoulater.Guest:Seeyou.----Staff:Excuseme,MayIhelpyou?Guest:Yes,I’mlookingformyroom.Staff:MayIknowyourroomnumber,please?Guest:Yes,myroomnumberis358.Staff:That’sattheotherendofthecorridor.Followme.Please.I’llshowyoutoyourroom.
5、Guest:Thankyou.It’sverykindofyou.Staff:It’smypleasuretoserveyou.Pleaseenjoyyourstay.----Staff:Goodmorning.Mr.Smith.Howareyoutoday?Guest:Goodmorning.Jane.I’mfine,thanks,andyou?Staff:I’mfinetoo.Areyouchecking-outtoday?Guest:yes,IthinksoStaff:Didyouenjoyyourstayhere?Guest:Yes,Idid.Staff:Ihopeo
6、urserviceistoyoursatisfaction.Guest:Sure.I’mverypleasedwitheverythinghere.Staff:Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.Guest:Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.----Guest:Excuseme.Whattimeisitnow?Staff:It’s2:25bymywatch;Guest:Isitthecorrecttime
7、?Staff:Yes,Ithinkso.Guest:YouuseBeijingTimehere,don’tyou?Staff:Yes,wedoGuest:DoyouknowwhattimeitisnowinHolland?Staff:Iguestitisabouthalfpasteightinthemorning.Thereisatimedifferenceof6hoursGuest:Isee.Iwanttocallbackhome.ItseemsI’dbettermakethecallintheeve
