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1、Hilton“BeMyGuest”MGT3372TermPaper“Researchofahospitalitycompany“JinlinDaiDec.7th,2011IntroductionHiltonHotelsCorporation(HHC)isoneofthetycoonsofcosmopolitanhospitalitycompanies.Thecompanyoperatesmorethan3,750hotelsin84countriesaroundtheworld(DATAMONITOR:HiltonWorldwide.
2、2011).Oneoftheirmottosforemployeesis“Wehavenoemployee,justteammembers.”Theytreatemployeesastheteammembers.Theygiveemployeestrust,respectandtolerancethatmakethecompanyatmospherefullofharmony,creatingapleasantworkingenvironment,whichmakestheHiltonlikelytowinitstwotalisman
3、s----managementteamspiritandasmile.Iamgladtoworksuchahumanizationcompany.Theemployeesinherecanexperiencethemunificenttreatment.Thisisagoodstagetoshowtheemployeesself-confidentandprofessionalknowledge.Icanalsogetabetterchancetoimprovemyselfandexperience,sothatIcanserveth
4、eguestsandcompany.Inthisarticle,IwillintroducetheHiltonparticularly.Basically,itcanbeseparatedforthefollowingparts,historyaboutHilton,businessoperations,jobanalysis,SWOTanalysis,etc.AbouttheCompanyHiltonHotelsInternational(HI),headquarteredinUnitedKingdombranchesownedby
5、Hiltongroup,withtheUSabroadworldwide"Hilton"righttousetrademarks.HiltonInternationalHotelGroupmanages403hotels,including261HiltonHotel,142forthemid-market"Scandinavian"hotelandHiltonhotelManagementCompanyandisheadquarteredinNorthAmericajointventures,distributioninthe12c
6、ountriesbetween18"Conrad"hotels.ItscombinationofglobalmarketingalliancewithHiltonhotelmanagementcompanies,bothover2,700hotelsworldwide,withmorethan500hotelssharetheHiltonbrand.HiltonInternationalhotelgroupsintheworldin80countrieswithover71,000employees.18ultra-luxuriesC
7、onradhotelswinedtherewardinthecapitalsandexoticresortsofEurope,theAmericas,Asia-Pacific,MiddleEast,andAfrica.Conradthroughestablishingandmaintainingthehighestlevelofservicelevels,inlinewiththefamous"Conradserviceculture"concept,createvalueforbusinessandleisuretravelers.
8、Hotelguestroomscomfortableandelegant,nobleandelegantrestaurant,healthclubfacilities,completeupscalemeetingsupp
