人力资源之 如何通过培训提升人力资源的投入产出比（roi）

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1、HowtoEnhanceROIofHumanCapitalThroughTrainingPresenter:RaymondLo,SeniorManagerDeloitteHumanCapitalAdvisoryServicesLimited21June2002HowtoEnhanceROIofHumanCapitalThroughTrainingAnOverviewWhyCareaboutROIofHumanCapital?EnhancingROIofHumanCapitalTrainingInitiativesMeasuringTrainingEffe

2、ctivenessQ&AHowtoEnhanceROIofHumanCapitalThroughTrainingWhyCareaboutROIonHumanCapital?WhatisHumanCapital?HumanCapital(“HC”):isanintangibleassetofacompanyinspiresideasthatignitevaluesfinancialanalystspayhigherattentiononHCleveragesonmeasuringthecompany’sworthE.g.GeneralElectric,No

3、kia,MicrosoftIntelligenceandvaluesofemployeescangeneratemulti-foldofrevenuesandarereflectedonstockpricesHowtoEnhanceROIofHumanCapitalThroughTrainingWhyCareaboutROIonHumanCapital?HumanCapitalComponentsLessonsLearntTechnicalKnow-How&EducationIdeas&InsightsCreativityHumanCapitalK

4、nowledgeManagementSkills&KnowledgeHowtoEnhanceROIofHumanCapitalThroughTrainingMarketResearchUndocumentedMethodologiesWhyCareaboutROIonHumanCapital?CorporateInvestmentonHumanCapitalHumanCapitalUS$1.0–3.1CustomerAssetsTangibleAssetsUS$2.0TrillionIntellectualAssetsTrillionOrga

5、n’lAssetsIntangibleAssetsBusinessRelationshipMarketValuesUS$12.4TrillionUS$10.4TrillionHowtoEnhanceROIofHumanCapitalThroughTrainingWhyCareaboutROIonHumanCapital?WhyCareaboutROIofHumanCapital?Managementisconcernedwith:ReducingOperatingCostsIncreasingProductivity,Efficiency&Effe

6、ctivenessHowtoEnhanceROIofHumanCapitalThroughTrainingWhyCareaboutROIonHumanCapital?CalculatingROITraditionalROICalculation:ROI=TotalBenefits–TotalCostsTotalCostsx100%TotalBenefits:moneysavedandgeneratedatdirectlyorindirectlyTotalCosts:includetangibleandintangiblecostsHowtoEnhan

7、ceROIofHumanCapitalThroughTrainingWhyCareaboutROIonHumanCapital?WhyCareaboutROIofHumanCapital?Today,employeecostscanexceed40%ofcorporateexpenses(Dr.JacFitz-enz)Tomeasuretheeffectivenessofresourcesallocation,itiscriticaltoevaluatetheROIinhumancapitalManagementneedsasystemofmetrics

8、thatdescribesandpredictsthecostandproduc