客房状况专业术语

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1、客房狀況專業術語賴文仁老師編輯 客房房态2008-2-1113:41:00文：san1、       VC（VacantClean）空房2、       VD（VacantDirty）走客房3、       OD（OccupiedDirty）未做住客4、       OC（occupiedclean）已做住客5、       O.O.O(OutOfOrder)待修房6、       ECO(EstematedCheckOut)预计退房7、       NS（NoSmoking）无烟房8、    

2、   S/O(SleptOut)外睡房9、       D/L(DoubleLock)双锁房10、   DND(DoNotDisturb)请勿打扰11、   MUR(MakeUpRoom)请即打扫12、   RS(RefuseService)拒绝服务13、   N/B(NoBaggage)无行李14、   L/B(LightBaggage)少行李15、   VIP（VeryImportantPeople）重要客人16、   LSG(LongStayingGuest)长住客17、   C/O(Ch

3、eckOut)结帐18、   C/I(CheckIn)入住reservation訂房confirmation確認ARR抵達arrival抵達EA提早抵達earlyarrival提早抵達DEP離開(departure)Registrationcard房客登記卡C/I進房checkin進房W/I自行遷入walkin自行遷入PAX人數(persons)roomassignment派（排）房D/I今日預計住房duein今日預計住房Occupancy住房率Dayout預定當天退房C/O退房checkout

4、退房LC/O延時退房latecheck-out延時退房closeddates客滿(全被訂滿)  cutouttime保留訂房至6:00pmkeeproom暫時保留房NS未進房(noshow)relet未清理房間即進房VCR昨天未出租空房，今已check正常OCC續住房(occupied)LetRoom已檢查之乾淨的續住房LetRoom,DND打掃過續住房DND無法檢查LetRoom,guestback打掃過續住房，檢查時客人回來LetRoom,guestinroom打掃過續住房，檢查時客人在U/

5、G升等(upgrade)C/R換房(changeroom)on-change房間更換或打掃中OKroom完成房(vacantandready)V空房(vacancy)OCC續住房(Occupied)OS維修中的房間(outofservice)OOO故障房(out-of-order)CXL取消訂房(cancellation)deposit預付訂金GTD保證訂房(guaranteedbooking)N/S已訂房未C/IWalkingaguest缺房間，被安排至他飯店之客人PP延期(postpone)

6、Confirmedbooking確認訂房Confirmationslip訂房確認單overbooking超額訂房Tariff房價corporaterate公司團體價BTC公司付帳(billtoco.)C/C信用卡(Creditcard)T/C旅行支票(Travelerscheck)guestledger房客帳grossprice包括佣金的房價chargevoucher對帳單L/C延遲帳(latecharge)badaccount壞帳Moneyorder匯票folio帳單FDC櫃台出納(F/Dca

7、shier)Foreignexchange外幣兌換posting入帳cityledger外帳(T/S或簽約公司簽帳)chit傳票(房客C/O時付款用)IOU簽帳單commission佣金incidentalcharge團客中私人雜費(ex電話費)Supplementaryfees追加費用SO未回來過夜sleepout外宿(未回來過夜)skipper跑帳者W/O跑帳(walkout)COMP招待房(complimentary)H/U內部使用(houseuse)LB簡便行李lightbaggage簡

8、便行李NB未帶行李(nobaggage)  FOC免費招待hotelcoupon旅館住宿券DIT國內散客FIT國外散客國內散客Domesticindividualtourist國外散客Foreignindividualtouristreturnguest(再度光臨的)舊顧客onwaiting候補housecount本日已出租的房間數Roomcount本日尚未租出的房間數Roomstatusreport房間狀況報告表Roomtorent房間可以賣的總數住房率ROP住房率Roomoccupancyp