预案方案 如家酒店运营流程汇编（全册）.doc

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4、graSelec运营流程运营流程汇编目录1.宾客意见汇总流程…………………………………………………p22．宾客满意度调查流程………………………………………………P33.礼品兑换操作流程…………………………………………………p44.客服投诉处理流程…………………………………………………p55.特殊客人名单管理流程……………………………………………p66.家宾卡资料清空流程………………………………………………p77.费用标杆确定流程…………………………………………………p88.新店中央物品采购流程……………………………………………p99.开业店中

5、央物品补货流程…………………………………………p1010.中央物品抽检送检流程……………………………………………p1111.中央仓库物品发货流程……………………………………………p1212.服务手册配送流程…………………………………………………p1313.更换家宾卡坏卡操作流程…………………………………………p1414.升级金卡操作流程…………………………………………………p1515.客人遗失家宾卡后补卡操作流程…………………………………p1616.总查、专项检查流程………………………………………………p1717.暗访流程…………………………

6、…………………………………p1818.酒店运营标准问题咨询回复流程…………………………………p1919.开业验收流程………………………………………………………p2020.新店宽容期指标下达流程…………………………………………p2121.新店考核期指标下达流程…………………………………………P2222.特许酒店PMS费用及安装处理流程………………………………p2323.特许付款流程………………………………………………………p2424.特许协调流程………………………………………………………p2525.特许家宾卡发放流程……………………………………

7、…………p2626.特许项目经理介入流程……………………………………………p2727.特许服务启动流程…………………………………………………p2828.特许中止流程………………………………………………………p29SelectionParagraphFormatLineSpacingLinesToPointsSelectionParagraphFormatLineSpacingLinesToPointselectionParagraaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaphFormatLi

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