accenture 变革项目管理最佳实践_图文

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1、大范围的变革项目中的最佳实践BestPracticesandLessonsLearnedinLargeScaleTransformationalChangeProjectsSeptember12,2006AccentureConfidentialforDiscussionOnlyAgendaIntroductionSmoothandDifficultChangeExperiencesAccentureChangeManagementFramework变革管理框架Navigation,Leadership,OwnershipandEnablementAccentu

2、re’sChangeandTrainingBestPracticesRolesintheChangeProcessSuccessfulLeadershipNextStepsAdditionalInformation2AccentureConfidentialforDiscussionOnlyWhatdoes“ChangeManagement”mean?Effectivelymanagingtheintegrationofrole,process,andtechnologychangesassociatedwithimplementationofanewsystem

3、ProvidingstaffwiththesupportandskillsdevelopmenttheyneedtoprepareforsystemimplementationProvidingstaffwiththeinformationtheyneedtounderstandandrespondpositivelytothechangesresultingfromthenewsystem3AccentureConfidentialforDiscussionOnlySmoothandDifficultChangeExperiencesWasthepurposeo

4、rvisionforthechangeclear?Didleadershipsupportthechange?Howfarinadvancedidyoulearnaboutthechange?Didyouhaveanyinvolvementorinputintothechange?Whatotherfactorscontributedtothesuccessofthechange?Wasyourroleinthesmoothchangedifferentfromthedifficultchange?WasthedegreeofSponsorinvolvementd

5、ifferentinthetwochanges?Whatcanyoudotocreateabetterenvironmentforchangewithyourteam?Thinkaboutasmoothandadifficultchangeexperienceyouhavehadatwork.Foreachone:4AccentureConfidentialforDiscussionOnlyBenefitsofManagingChangeLongbeforeanewinformationsystemgoeslive,theChangeManagementteams

6、etsthefoundationViewChangeasaprocess,notanevent“valleyofdespair”ManagingChange:AchievemaximumperformanceNotmanagingChange:predictableoutcomecannotbeachievedtimeperformanceStartofProjectGo-liveCDBABuildCMFoundation5AccentureConfidentialforDiscussionOnlyCommitmenttoChangesupportforchang

7、eAwarenessUnderstandingAcceptanceCommitmenttimeNegativePerceptionConfusionBenefitsnotrealizedafterImplementationDecisionnottoAttempt/SupportImplementationEachstakeholdertypicallygoesthroughfourphasesbeforecommittingandinternalizingchange,invariousiterations.WithoutproactiveChangeManag

8、ement