商务书信常用词汇

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1、Complainv.抱怨，申诉Thebuyercomplainedofthedelayinshipment.Ourusershavecomplainedtousaboutthedamageofthegoods.Theycomplainedthatourshipmentwasnotuptotheagreedspecifications.Complaintn.抱怨，申诉；诉讼Theimporterhasfiled/madeacomplaintwith/againstourCorporationagainstpoorp

2、ackingofthegoods.Claim1.声称，断言（todeclare,tostate,tostateasafact）Heclaimedtobeaprofessionalaccountant.Theterroristclaimedtoberesponsibleforthesuicidebombing.2.要求应得的权利；索取Wereservetherighttoclaimcompensationfromyouforanydamage.Withthecommercialinvoices(商业发票),bill

3、soflading（提货单）andinsurancecertificates（保险凭证）,youcanclaimthegoodsonaD/Pbasis.3.索赔Weclaimontheshippingcompanyforrecoveryoftheloss.Settlev.1.处理，决定settletheclaim理赔2.支付，结算settletheaccount/invoice。结账Settlementn.解决，和解，结算，清算；清偿，偿付Settlementofclaim理赔Settlementofaccoun

4、t结账Transferv./n.转移，转让；转账，汇划Transferoftechnology技术转让Mailtransfer（M/T）信汇Telegraphictransfer（T/T）电汇Yourenquiryhasbeentransferredtosalesdepartmentforattention（处理）.你的询盘已转交销售部处理。Recommendv.推荐；建议；劝告TheyrequestJimtorecommendsomegoodsthatsuitstheEuropeanmarket.他们请吉姆推荐

5、一些适合欧洲市场的商品。TheyrecommendthatwetrytheAfricanmarket.他们建议我们试一下非洲市场。Werecommendhimtobuyasmallquantityfortrial.我们劝他买少量试用。Recommendationn.介绍，推荐OntherecommendationofChinaCouncil,wehavelearnedthatyouareoneoftherepresentativeimportersofchinaware.经中国领事介绍，获悉你们是中国陶瓷产品的有

6、的进口商品之一。establishvt.建立，使接受，确定Wehopetoestablishfriendlybusinessrelationswithyou.我们希望能和贵方建立友好的业务关系。well-establishedadj.公认的，已站稳脚跟的WehavelearnedfromtheWebthatyouareawell-establishedexporterofChineseArtsandcrafts.通过网络获悉，你们公司是一家口碑不错的中国工艺产品的出口商。handle经营（某种或某类商品）This

7、shophandlespaperandstationery.这家商店经营纸张和文具。表示“经营”的说法还有dealin,tradein,beintheline等。Thisshopdealsinpaperandstationary.Thisshiptradesinpaperandstationary.totradewithsb.同某人做生意Thisshopisinthelineofpaperandstationary.Dealv.1.做生意wehavedealtwiththecompanyformanyyears.

8、Wedealingoodsofallkinds.2.处理，对待attendto,treatItisnoteasytodealwiththem.3.和…有关(beconcernedwith)Thereportdealswiththefashionmarket.linen.行业；货色；（货品）种类；货物Wehavebeeninthegarmentlineformanyyear