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1、编号：OLOHR—FW—zd120目录第1部分第一章行业篇…………………………………………………2第2部分第二章产品篇…………………………………………………2第一节橱柜基础知识…………………………………………………2板材知识的介绍…………………………………………………2橱柜的柜体介绍…………………………………………………3橱柜的门板介绍…………………………………………………5橱柜的五金介绍…………………………………………………8橱柜的台面介绍…………………………………………………10第二节橱柜基础知识问答…………………………………………………15第三节我乐橱柜的核心竞争
2、力………………………………………………21第3部分第三章销售篇………………………………………………22第一节导购员的导购艺术………………………………………………22导购员必须具备的素质………………………………………………22我乐橱柜服务的标准和细则………………………………………………22顾客快速购买的几大法则………………………………………………26第二节导购员的职务说明书………………………………………………36第四章设计篇………………………………………………37第一节橱柜设计的原则和要领………………………………………………37第二节橱柜初测和布水电时要注意的事项…………
3、………………………36第三节设计师的图纸规范………………………………………………39第四节设计师与客户签合同时要注意的事项……………………………40第五节设计师与料单员的紧密配合………………………………………41第４部分第五章客服篇…………………………………………………43第一节橱柜安装细则…………………………………………………43我乐橱柜安装标准…………………………………………………43我乐橱柜安装岗位服务标准…………………………………………………44第二节售后服务细则…………………………………………………44商务流程…………………………………………………44售后服务
4、…………………………………………………44橱柜产品的正常使用与保养…………………………………………………441candidateYaoHuafengadvancedlearningactivities,guidingalltheofficersandmentoadvancedmodelsasamirror,setupthededication,self-discipline,andprotectthespiritofpeace,clarifyambiguousideas,distinguishthemerits.Third,playculture.Enactmentof
5、thehonestandcleangovernmentculturalconstructionguidelines,tips,theindependentCommissionagainstcorruptionculturethroughculturalprogrammeschuangyan,startyourownhonestbookcorner,dispensingofficesuppliesoftheICAC,dissatisfiedwiththemicro-languageactivitiessuchastheindependentCommissionagains
6、tcorruption,createdarichatmosphereoftheindependentCommissionagainstcorruptioninthearmy.InparticulartheGroupreliesonstrongregionalcharacteristicsandculturalorganizations,createafloorareagroup"concerncultureandmusiccultureand",pingjiangBrigadeof"redculture",linxiangBrigade"independentCommi
7、ssionagainstcorruptionwarningeducationPavilion"cultureasafeatureoftherepresentativesystem,maketheconsciousnessoftheindependentCommissionagainstcorruptionintothethinkingofofficersandmenandblood. Inparticular,thisyearinApril,July,jointborderdetachment,guard,pingjiangwascar
