5why培训资料英文版

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1、Nexteer5WhyAnalysis5Why–EffectiveRootCauseAnalysisWhentoUse5Why5WhyProcessandExamples5WhyExerciseResourcesandReferences5WhyandCustomerProblemSolvingFormatsAgendaProblemSolvingQuizWhoarethebestpeopleataskingquestionstosolveaproblem??ProblemSolvingQuizWhy?Why?Why?Why?Why?Childre

2、n!!Why?….becausetheykeepaskingobjective,open-endedquestionsuntiltheanswerissimpleandclearThisisthetheorybehindthe5Why!WhentoUse5WhyCustomerIssuesRequiredforallWFCCs(WorldwideFormalCustomerComplaint)UsedforinformalcomplaintsincludingFieldEngineerIncidentreportsUsedforwarrantyis

3、suesSupplierIssuesMustusedbysuppliersforallproblemreportsInternalIssues(optional)QualitySystemAuditNon-conformancesFirstTimeQuality5WhyisaproblemsolvingtoolFindrootcausebyanalyzingcauseandeffectrelationshipsCanbeusedwithvariousproblemsolvingformatsNexteerProblemSolvingGMDrillD

4、eepFord8D(Discipline)Chrysler8StepWhentoUse5Why5Why,whencombinedwithotherproblemsolvingmethods,isaveryeffectivetoolNexteer5WhyFormat5WhyAnalysisGeneralGuidelinesCross-functionalteammustbeusedtoproblemsolveIncludeOperators,Engineers,Quality,PC&L,etcNeedknowledge,opinions,andobs

5、ervationsofdifferentpeopleFordD1–EstablishtheTeamFordrecommendationis4-10teammembersDon’tjumptoconclusionsorassumetheanswerisobviousSameissuemaybeduetoadifferentcausePreviouscorrectiveactionsmayhavecorrectedonlyasymptomIncludepictures(photos,graphics)KeepsteamfocusedonissueHel

6、pscustomer/othersunderstandcorrectiveactionandapplylessonslearnedProblemDefinitionDefinetheproblemProblemstatementclearandaccurateDefineproblemasthecustomerseesitIncludewhereandhowproblemwasfound,andhowmanypiecesDonotadd“causes”intotheproblemstatementAretheseexamplesgood?Custo

7、merreceivedpartwithabrokenmountingpadduetoimpropermachiningNoisypumpCustomerassemblyplantdetectednoisecomingfromhalfshaftduringauditLossofpowerassistCustomerstatessteeringcolumnbindswhentelescopinginlowpositionProblemDefinitionProblemDefinition=FordD2DescribeProblemProblemstat

8、ement–objectanddefectProblemdescription–theis/isnotanalysis:w