the green guide - making information and services …

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1、MakinginformationandservicesaccessibleMakinginformationandservicesmoreaccessiblePlaintextversionProducedbyNottinghamCityCouncilActiononDiversityTeamForcopiesofthisdocumentcontacttheActiononDiversityTeamon01159157224(minicomavailable),fax01159157431,emailactionon_diversity@nottinghamcity.gov.

2、ukorwritetothefollowingaddress:ActiononDiversityTeam14Hound’sGateNottinghamNG17BA42Version1.11Mar2005MakinginformationandservicesmoreaccessibleIndexPageoIntroduction6oAccessibleservicesandgoodcustomercare7oHowtousethisguide8SectionI–GeneraloGeneralPrinciples9oInclusiveLanguage10SectionII–Dif

3、ferentCommunities·AgeoYoungpeople12oOlderpeople13·Disability14oTheSocialModel14oDisabilityEtiquette15oPeoplewithavisualimpairment16oPeoplewhoaredeaforhardofhearing18oPeoplewhohavedualsensoryimpairment2042Version1.11Mar2005MakinginformationandservicesmoreaccessibleoPeoplewithspeechorlanguaged

4、ifficulties21oPeoplewithreading,writingorlearningdifficulties23oPeoplewithlearningdisabilities25oPeoplewithfacialorbodydisfigurement28oPeoplewithmentalhealthconditions29oPeoplewithmobilityimpairments30oPeoplewithachronicillness31oPeoplewithHIVorAIDS33·GenderandTransgender34·SexualOrientation

5、35·OtherServiceUsersoWorkingparentsandloneparents36oHomelesspeopleandvulnerablefamilies38oRefugeesandasylumseekers39·Translation41·Interpretation43·RacialandCulturalDiversity45·GypsiesandTravellers47·ReligionandBelief4842Version1.11Mar2005MakinginformationandservicesmoreaccessibleSectionIII-

6、DifferentSituations·Reception49·Intheoffice50·Telephonecalls51·Faxandemail53·HomeVisits55·Catering57·PlacesofWorship58·Organisingmeetingsandgivingpresentations59·Conductinginterviews61·Consultationandcommunityengagement63·Usingpositiveimagesofdifferentcommunities65·Publishingreports,plans,st

7、rategiesandpolicydocuments66·Puttinginformationonline69Appendix·HowtouseaMinicom·WorldReligions42Version1.11Mar2005Makinginformationandservicesmoreaccessible·UsefulContacts·ReferencesNote:Tohelpkeepontopofupdates,thedateandversionoftheGuideareshown