targeting jobs based on outcome priorities：job information for group exercise

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1、TargetingJobsBasedonOutcomePriorities：JobInformationforGroupExercisePAGE5PAGE2JobInformationforPracticeWorkSessionTargetingJobsBasedonOutcomePriorities:JobInformationforGroupExerciseBackgroundInformationonFictitiousAgencyTheDepartmentofIntrastateServices(DIS)wascreatedfiveyearsagobyanexecut

2、iveorder#ff66ff'>.Thisagency'smissionistofacilitatecoordinationamongstateagenciesbyavoidingduplicationofservicesandencouragingcoalitionswhenappropriate#ff66ff'>.DISdoesnothavetheofficialpowertomandatecooperation#ff66ff'>.TheheartofDISisitscallcenterwhereCustomerServiceRepresentatives(C

3、SRs)interactwithvariousstateagenciesandtoamuchlesserdegree,thegeneralpublic#ff66ff'>.Amongtherelevanttrends,issuesandchallengesidentifiedinpreviousstepsoftheWorkforcePlanningModelareaprojectedincreaseinstaffinglevelsofCSRsandadecreaseinITstaffing#ff66ff'>.Pleasenotetheoverallgenderandethnic

4、compositionofDISinthetablebelow#ff66ff'>.GenderEthnicityFemaleMaleWhiteBlackHispanicAsian57%43%59#ff66ff'>.73%38#ff66ff'>.93%1#ff66ff'>.34%N/AJob1–SecretaryTheprimaryresponsibilityofthisjobissecretarial,clericalandadministrativesupportforanassignedunitanditsstaff#ff66ff'>.Thisjobplaysanimpo

5、rtantroleinfacilitatinginternalproductivityandefficiency#ff66ff'>.Dutiesincludetypingcorrespondenceandmemos,greetingvisitors,answeringandroutingtelephonecalls,distributingmail,performingroutineclericalresearchandmaintainingdepartment/sectionfilesandsupplies#ff66ff'>.AttheDepartmentofIntrast

6、ateServices,thejobofSecretaryhaseightincumbents#ff66ff'>.Startingpayforthejobis$17,484annually#ff66ff'>.DISsecretaries’averageannualsalaryis$18,888#ff66ff'>.Recentreportsindicatenoturnoverinthisjobduringthelastyear#ff66ff'>.TenureforsecretariesatDISrangesfromoneyeartonineyears,andsevenofeig

7、httotalincumbents(88%)have3ormoreyearsoftenure#ff66ff'>.Onaverage,incumbentsoftheSecretaryjobarereceivinggoodperformancereviews#ff66ff'>.ThesecretariesthatworkatDISarewell-trained,efficientandproductiveemployees#ff66ff'>.Inthenextyear,thejobwillrequiremi