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1、HRBPOMarketReport人力资源外包市场报告ExecutivesummaryOverviewoftheHRMarketHRBPOisthefastestgrowingBPOsegmentwithparticularlyrapidgrowthinoffshorecapabilitiesexpectedCompaniesareslowingacceptingHRoutsourcing,butthelackofprovensuccessstoriesisthebiggestinhibitorPayrollisthem
2、ostcommonlyoutsourcedprocess,butdemandforEnd-to-EndserviceofferingsisincreasingKeyHRBPOPlayersPlayersarecategorisedinto5segments:Pureplays,IToutsourcers,Consultants,ProcessspecialistsandOther(BSP’s,Off-shoreproviders)SmallerplayersareincreasingthescopeoftheirHRof
3、feringsorbuildingexpertiseinHRSoftwareLargerplayersaredevelopingend-to-endofferingsandformingallianceswithpureplaysforexpertiseMostplayersaredevelopinganoffshorecapabilityforastrategicadvantageImplicationsforCGE&YAcomprehensivedeliveryofHRBPOserviceswillrequireCu
4、stomerBreadth,HRBestPractiseandexpertiseinTransactionProcessingandHRTechnologyLeadingplayersarebuildingthesecompetencieseitherthroughalliancesoracquisitionsCGE&Yispresentedwiththreescenariosformarketentry:Ahighcoststrategyofacquisition,makinganimmediateandpowerfu
5、limpactontheHRBPOlandscapeAmediumriskstrategyofbuildingHRexpertiseinpartnershipthroughsellingthesharedcentreconceptLowriskallianceswithotherplayersinthemarketPlayersareusingoffshorecentresforstrategicadvantageandCGE&Yshouldensurethattheyareleadingthetrendratherth
6、anlaggingbehindOverviewoftheHRBPOMarketWhatIsBPO?“ThedelegationofoneormoreIT-intensivebusinessprocessestoanexternalproviderthat,inturn,owns,administratesandmeasurestheselectedprocesses,basedondefinedandmeasurableperformancemetrics”—GartnerDataQuest,June2003BPOSeg
7、mentationAnofferingcaneitherbeanentireprocess(e.g.,HRhire-to-retire)orpartsoftheprocess(e.g.,Payroll)BPOisanemergingmarket,withacomprehensivebreadthofofferings,thatisforecasttotakeoffandbeworth$135bnby2007Source:“TheFastDevelopingWorldofBPO”,SourcingInterestsGrou
8、p,8/2002;“World-wideBusinessProcessOutsourcingForecastandAnalysis,2002–06”,IDC,2002.;“BPOMarkettogrowto$173bnin2007”,GartnerDataquest,6/2003;SRGAnalysis,“Under
