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1、化解冲突c管理eo的首要素质（ResolvingconflictsC'sprimaryqualityofmanagingEO）Conflictresolution:theprimaryqualityofsuccessfulCEOFormanyyears,wehavefoundthatthemostsuccessfulCEOistheonewhocandefusetheconflictfirst.Whenitcomestoconflict,thereareactuallytwoextremesintheen
2、terprise.First,thehighlevelofharmonybetweenthesurface,likestoavoidconflictandstriveforconsistency,sothatimportantthingswillneverreallyberesolved.Ontheotherhand,inordertopersonalgainsandlossesinthelittlethingsyou,rattling,seriouslyhamperthecompanyperforman
3、ce.Toolittleconflictwillmakethecompanylifeless,andtoomuchconflictwilldamagethevitality.Successfulmanagerstendtocontrolteamconflictbetweenthetwo,andbuilda"efficient,tense"team.Teammembershavesimilarviewsonsomebasicissues,suchasmission,goal,andsoon,andinthe
4、rightway,appropriatedebateaboutthecompany'scurrentandfutureissues.Conflictexists,butitcreatesapositiveenergyandpushesthecompanyforward.Ithasbecomeabenignconflict.MatthewBarrett(MatthewBarrett)becamePLCBank(Barclaysbank)CEOsoonafter,itintendstointroducethe
5、conflictintotheExecutiveCommittee(Exco).MembersoftheExecutiveCommitteeincludemanagersindifferentdepartments,eachofwhomputstheinterestsoftheDepartmentfirst.Barrettwassoupsetthathedecidedtochangethesituation.Hetoldthem,thedissolutionoftheExco,afterasilence,
6、someoneaskedwhy,hesaid:"Ithinkeveryoneissomethingmeaninglesstofightwithoutmeaning,orgiveupExco,oryouconvinceyourselfthatyourprimaryjobisthecommonmanagementofenterprises,secondaryworkishisownblock.Ihopetocreateasenseofresponsibilityforthewhole."Thatreallys
7、olvestheproblem.So,CEOshouldnotonlypayattentiontoreasonableconflicts,butalsousethemintherightway.Whydoesconflictoccur?Forwhenconflictsoccur,theymaybehiddenbelowthesurface,notonthesurface;mayberecognized,butnotresolvedintherightway.So,firstofall,wemustreco
8、gnizetheconflictandacceptthefactthatconflictscanneverbecompletelyavoided.Createapositivetensionatthetopofthecompanytoexposethemostimportantconflicts.Buttherightconflict,ifthemediationisnotgood,oftenproducesterribler
