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1、Genesys公司及产品介绍王俊海资深技术顾问SBABS电话：13910572662 E-mail:junhai.wang@alcatel.com.cnANALCATELCOMPANYHeadquarters:SanFrancisco,CAWhollyOwned,IndependentSubsidiaryofAlcatel-OperatingasGenesys>1,000employees,locatedin45officesworldwideRecognizedleaderinCTI/Univer
2、salQueuesolutionsforthecontactcentermarketplaceInstalledbase:2,000customers2million+seats200+milliondailyinteractionsandGROWING!!!Genesys公司概况2©2001GenesysTelecommunicationsLaboratories,Inc.CRMExcellenceAwardCallCenterCRMSolutionsMagazineMarketEngineeri
3、ngAwardMarketEngineeringCompetitiveStrategyAwardFrost&SullivanGenesysasoneofAmerica's100fastestgrowingtechnologycompaniesBloombergPersonalFinanceGenesysranksamongAmerica'sfastestgrowingcompaniesIndividualInvestorMagazineGenesysRanksinTop10%ofBayArea'sF
4、astest-GrowingPublicCompaniesSanFranciscoBusinessTimes7thMostDynamicSoftwareCompanyForbesASAPMagazine业界的肯定－获奖记录（1）3©2001GenesysTelecommunicationsLaboratories,Inc.ProductoftheYearGenesysG6SuiteProductoftheYearGenesysInternetContactICCMBestofShowGenesysI
5、nternetContactCTExpoBestofShowGenesysInternetContactProductoftheYearGenesysWorkforceManagementFallCTExpoBestofShowGenesysWorkforceManagerCTIExpoFallBestofShowGenesysCCAnalyzerProductoftheYearGenesysVoicePortal业界的肯定－获奖记录（2）4©2001GenesysTelecommunication
6、sLaboratories,Inc.Genesys全球领导品牌UnitedStates53%59%Source:DatamonitorEurope,MiddleEast&AfricaSource:Frost&SullivanPANASIA52%Source:Frost&SullivanGenesysOthersAvayaGenesysCiscoGenesys53%59%56%5©2001GenesysTelecommunicationsLaboratories,Inc.研究机构:GartnerRes
7、earchAug2001市场评比第一6©2001GenesysTelecommunicationsLaboratories,Inc.技术最强&专利最多GenesysPeopleSoftBroadvisionSiebelKanaBEAInteractive96050100322012330PatentsIssued7©2001GenesysTelecommunicationsLaboratories,Inc.AT&TWirelessAxtelBellCanadaBellMobilityCellular
8、BellSouthBouyguesTelecomBritishTelecomDeutscheTelekomJ-PhoneKPNNTTQwestSBC(Ameritech,SWB,PacBell,Cingular)SoneraSprintTelecomItaliaTelefonicaTeliaTelstraVerizon(BellAtlantic,PrimeCo,AirTouch)WorldComOver80%ofthetop150telcosareGenesyscus
