本科毕业设计论文--企业导入知识管理以提升竞争力之探讨 工商管理专业.doc

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1、企业导入知识管理以提升竞争力之探讨摘要自1990年代以来，企业经营型态产生了很大的变化，为因应经营环境的改变，企业皆积极的寻求提升企业组织的竞争力，以争取在同业之间的竞争优势。由于经营策略的改变及新科技不断的推陈出新，信息快速的取得，使得企业在改革创新的脚步更为快速，在进入21世纪的知识经济时代里，企业创造出高价值的知识管理(KnowledgeManagement，简称KM)，因而改变了企业的经营策略(BusinessStrategy)。现代的企业经营者已深深的体会到企业唯有努力学习，善用「知识管理」，才能拥有长期的竞争力。本文以实行「知识管理」成功的案例说明企业为提升竞争力，必须如

2、何的导入及运用「知识管理」，以促使企业内所有人员激发潜能，整合内部员工的知识，并加以归纳分析，掌握企业先机，提高经营绩效，并得到顾客的肯定和信赖。充份运用「知识管理」是企业在竞争策略中求生存的必要条件，也是企业创造高价值的智能资产与提升竞争力的唯一途径。关键词：知识管理、知识经济、竞争力、经营策略TheStudyoftheImplementationofKnowledgeManagementandItsEffectsonIncreasingtheCompetitionPang-LoLiuShih-FangYangWen-ChinChenInstituteofIndustrialEng

3、ineeringandManagement,Chung-HuaUniversity30TungShiang,HsinChu,TaiwanAbstractTherearedramaticchangesintheoperationmodefortheenterprisessince1990.Incopewiththesechanges,allenterprisesaredevotedthemselvestoseekasolutionwiththeobjectofincreasingcompetitivenessforthesuccessoftheenterprises.Inotherwo

4、rds,theorganizationsthatarebestatmanagingchangehavethecompetitiveadvantage.Thisismainlyduetotheintroductionofnewtechnologyandmanagerialstrategythatmakestheenterprisemovingfasterandfasterinresearchandrenovationarea.Asaconsequence,aso-calledKnowledgeManagement(KM)hasbeendevelopedbytheenterprise,w

5、hichsignificantlychangescurrentbusinessstrategiesbeforeenteringthenewknowledge-basedeconomyof21stcentury.Formostofthetopmanagementoftheenterprisehasrealizedthefactthatmakinguseofknowledgemanagementproperlywillpossesscompetitioninalongrun.Thisstudywillelaborateontheimplementationofknowledgemanag

6、ement15systemforincreasingcompetition.Byusingthisconceptandestablishmentprocessofknowledgemanagementsystem,itwillexciteeachpotentialcreativenessthatalreadyimbeddedinthem.Moreover,byintegrationandanalyzingtheknowledgeofeachemployee,sotheenterprisecanstayaheadofothercompetitors,andfinallywinsthec

7、ustomer’ssatisfactionandreliance.Therefore,theuseofknowledgemanagementisnotonlyofanecessaryconditionforthesuccessoftheenterprisebutalsoasolesolutiontocreatethehigh-valueknowledgeresourcesandincreasethecompetitionfortheenterprise.K