销售大厅物业管理方案

《销售大厅物业管理方案》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、xxx物业管理方案xxx管理手册201x-x-x24xxx物业管理方案目录第一章职责范围一、经理岗位职责·····················································································3二、经理助理岗位职责···········································································3三、主管岗位职责··········································

2、··········································4四、车场岗岗位职责···············································································4五、门岗岗位职责····················································································5六、保洁员岗位职责········································

3、·······································6第二章工作流程与人员配置情况一、各部门日常工作流程···································································7（一)客服服务标准工作流程····························································13（二)秩序维护服务标准工作流程···················································

4、····7（三)卫生保洁服务标准工作流程······················································7（四）工程部服务标准工作流程························································11二、物品领用工作流程·······································································15三、人员配备情况····································

5、·············································16第三章办法与标准一、质检人员工作纪律要求······························································16二、质检结果处理程序········································································16三、部门人员奖惩项目·················································

6、·······················17四、奖罚程序····························································································27五、申诉途径····························································································2824xxx物业管理方案一、附则··································

7、···································································29第一章职责范围一、经理岗位职责1、负责物业管理部全面工作，带领部门全体人员履行物业管理部管理、指导、监督、协调、服务职能。2、贯彻执行关于物业管理的各项法规、政策、标准，组织落实上级主管部门下达的有关任务。3、负责组织年度各物业管理处《管理目标经济指标责任书》的制定。4、协助公司有关物业口管理方面对外签订合同的评审工作，指导各管理处、各专业部门签订专项服务合同，对外签订其他委托合同。5、负责按规定审批各管理

8、处上报的维修、养护、配套工程项目及上述工程的预决算、工程造价。6、负责协调处理各管理处与市建委、房管局、规划国土局、工商局、物价局等政府有关部门及水、电、暖等有关单