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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYCanCarolinaTheGhostintheConstructionbesaved?WhatshouldFamilyBusinessDeesaytoMac?FivecommentatorsofferbyWarrenD.Millerexpertadvice.•ReprintR00308Tenyearsago,theMonroes’eldestsondiedinatragicaccident.NowhismemoryhoversoverCarolinaConstructionSupply.Whathappens
2、whenacompanyisbeingcontrolledbysomeonewhoisn’tthere?HBRCASESTUDYTheGhostintheFamilyBusinessbyWarrenD.MillerThebusinesslineranginP.DeeChambers’s“Carolina?”condominium.ItwasaSundaynight,butDee,“CarolinaConstructionSupply.That’sthealongtimeconsultanttofamilybusinesses,companyBeaandIarehelpingourb
3、oyswith.couldn’tresistanswering.DespitehermanyProblemis,it’sgottenexpensive.Mybankeryearsofexperience,sheneverceasedtobetoldmetodaythatheneedsanupdatedper-amazedatthedilemmasconfrontingpeoplesonalfinancialstatementfromme.Carolinahaswhomixgenesandbusiness.drawnoveramillionbucksonitsline.Our“Dee
4、,weneedyourhelp,”camethepleainawholeproblemisthatweneedmoresales,Dee.softdrawl.Thevoicewasfaintlyfamiliar.LittleBitisdoingabang-upjob,andsoisMike.“Okay,butwhoamItalkingto?”shesaid.LittleBitisanaturalleader.Theyalllookupto“Mac.MacMonroe.Yourememberme—Ihim.He’sjustlikeMacFour.”servedontheAmalgam
5、atedboardbackwhenyou“MacFour?”wrotethatreportaboutthepresidentwefireda“Huh?Oh,myoldestboy—anyway,whatdofewmonthslater.Youweredead-onaboutthatyouthink,Dee?Canyouhelpusout?”guy.”“Well,wecantalkaboutit.Let’shavecoffee“Yes,Iremember.”ShepicturedanattilyWednesdaymorning.”dressedbigmanwellintohiseig
6、hthdecade.Huge“Howaboutlunchtomorrow?”hands,gentlehandshake.Boominglaugh.“Hi,Deelookedathercalendar.Yetanothernoon-Mac.Nicetohearfromyou.Howarethings?”dayworkoutshewouldn’tmake.“Okay,fine.“Prettygood,ingeneral.ButCarolina,well,Let’ssay12:30.Youcanfindmyoffice,right?”that’sanotherstory.”“Youbet
7、.”COPYRIGHT©2000HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.HBR’scases,whicharefictional,presentcommonmanagerialdilemmasandofferconcretesolutionsfromexperts.harvardbusinessreview•may–june2000page1TheGhostintheFamilyBusi
