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1、BEC中级真题（第二辑）答案及听力原文Test1ReadingWriting----Part1To:P.JonesFrom:LuisaGambonDate:21November2002Subject:LatenessMrJones,Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltake
2、disciplinaryactionagainstyou.Comeandseemetomorrowat9a.m.inmyoffice.ThankyouBand5Allcontentpointsarecovered,usingnaturalsoundinglanguageandaconsistentlyappropriatetone.Part2-------ReportoncustomercomplaintsINTRODUCTIONThisreporthasthepurposeofpresentingthereasonsforcustomercomplain
3、tsin2002.FIELDINGSThecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem'sbreakdown.InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:lfirstlythecompanvreceive
4、dcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.lsecondlythetimetakentodeliveristoohigh.butthecompanyhasplannedtorecruitnewagents.lFinallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.CONCLUSIONSAtthemomentallcus
5、tomersaren'tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.Band4Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.Theinformationisgenerallywellorganised,usingheadi
6、ngsandotherdiscoursemarkers.ListeningTest1ConversationOne.Questions1to4.Woman:Personnel...Man:Hello,it'sTimhere,fromFinance.Woman:Hi,Tim.Man:I'vehadaletterfromthetaxofficeaboutastudentwhoworkedherelastsummer–Iwonderifyoucouldlookhimupinyourrecords.Woman:Sure,what'sthename?Man:Thes
7、urname'sJaye.FirstnameStephen.Woman:Howdoeshespellhissurname?Man:J-A-Y-E.Gotthat?Woman:Ohyes,hereweare...livesatahundredandeighty-threeSchoolRoad,Barnfield...Man:Yes,that'stheone.Woman:AndyousayhewasworkinginFinance?Man:Uhm,CustomerServices,actually.Woman:Aah-theyhadlotsofstudents
8、workingforthemlastsummer.Man:Well
