bec中级真题（第二辑）答案及听力原文

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1、BEC中级真题（第二辑）答案及听力原文Test1ReadingPart11C2A3B4D5A6.B7CPart28D9C10E11B12FPart313D14A15C16B17.B18.CPart419B20A21D22A23C24C25D26A27B28C29D30B31C32B33BPart534ITSELF35IN36CORRECT37.WHILE38SEEN39FROM40CORRECT41THOSE42FOR43WITH44THAT45CORRECTWritingPart1To:P.JonesFrom:LuisaGambonDate:21

2、November2002Subject:LatenessMrJones,Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m.inmyoffice.ThankyouB

3、and5Allcontentpointsarecovered,usingnaturalsoundinglanguageandaconsistentlyappropriatetone.Part2ReportoncustomercomplaintsINTRODUCTIONThisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.FIELDINGSThecustomercomplaintsreceivedin2002were300inJanuary.Thentheyi

4、ncreased29to540inFebruarybecauseofthecomputersystem'sbreakdown.InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:lfirstlythecompanvreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.lsecon

5、dlythetimetakentodeliveristoohigh.butthecompanyhasplannedtorecruitnewagents.lFinallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.CONCLUSIONSAtthemomentallcustomersaren'tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisf

6、action.Band4Thereisasatisfactoryrangeofstructures,withsomeerrors,butthesedonotimpedeunderstanding.Thecontentpointsareadequatelycovered,andtheregisterisappropriate.Theinformationisgenerallywellorganised,usingheadingsandotherdiscoursemarkers.ListeningPart11.JAYE2.CUSTOMERSERVICE

7、S3.OFFICEASSISTANT4.457.605.EUROPEHOLIDAYS6.BUSINESSCARDS7.MARKETINGEXECUTIVES8(THE)(COMPANY)EOGO9INFORMATIONPACK10.PARKHOTEL11.FRONTGATE12.NEWDESIGNSPart213E14B15G16F17A18C19G20H21E22.BPart323B24B25C26A27C28B29A30CTapescript29ListeningTest1ThisistheBusinessEnglishCertificateV

8、antage2,ListeningTest1.PartOne.Questions1to12.Youwillhearthre