江苏职高第三册-Unit-3-May-I-Help-You课件.pptx

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1、Unit3MayIHelpYou?Learningaims:Knowcustomers’needs.Understandtheimportantroleofaserver.Useup–sellingtechniquesTalkaboutthemeaningofthefollowingwordsandphrases:1.server____________2.up-sellingtechniques__________________3.onthephone__________________4.takeone’sorder______

2、____________5.getaneyeon__________________6.bigsign______7.coupon__________________________8.savealot________________________服务员捆绑销售在电话上翻白眼长叹优惠券；礼劵省很多钱为某人点菜Pleasetellgoodandbadservice.WriteGforgoodorBforbadintheblanks.——————Thewaiterwastalkingonthephonewhiletakingmyorde

3、r.___________Iaskedaclerkforhelpandgotaneyerollandbigsighasresponse___________Thestoreclerktoldmeaboutacouponthathelpedmesavealot.BBGUnderlinethequestionsaskedbythehotelclerk.Clock:WelcometoourtheSheration.MayIhelpyou?Guest:I’dliketocheckin.Ihaveareservation.Clerk；What’

4、syourname,please?Guest:PhillipParker.Clerk：Yes,Mr.Parker.Yourequestedasingleroomforthreenights,isthatcorrect?—————————————_______________________________________________________________________________________________________________________Guest:Yes.CouldIhavearoomonth

5、eupperfloor,awayfromthestreet?Clerk:Noproblem.Couldyoufillouttheregistrationform,please.Thankyou.Andwillyoubepayingbycashorcreditcard?Guest:Cash,ifyouacceptAmericandollars.Clerk:Ofcourse,sir.Yourroomnumberis1109.Hereisyourkey.EnjoyyourstayattheSheration.Ifyourequireanyt

6、hingfurther,feelfreetocallthefrontdesk._____________________________________________________________________________________________________________________________Wouldyoulikeassistancewithyourbags?Guest:No,thank,Ionlyhaveone.Icanmanage.________________________________

7、___________________________Languagepoints:1.wouldliketodosth._________________________eg.Iwouldkiketogoshopping.2.checkin___________________________________eg.Hewouldliketocheckin.3.asingleroom_______________________________4.ontheupperfloor___________________________5.

8、awayfrom_________________________________想干某事登记入住单人间在较高的楼层远离fillouttheregistrationform______________bycash____