针对物流的邮件模板.doc

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1、邮件包裹常见的状态一般分为以下几种：包裹查无信息”NotFount”;（当包裹还未上网，官网未更新）包裹正在运输途中”Transit”（当包裹在运输途中）包裹到达待取”PickUp”（当包裹显示已到达目的国）包裹投递成功”Delivered”（当包裹显示妥投，但收件人称未收到包裹）包裹运输过久”Expired”（大部分为时效延误/目的国家不能查到妥投/官网不更新状态等）包裹可能异常”Alert”（大部分为退件/海关单号/损坏/丢失等问题）NotFountDearCustomer:Thankyouforyourmail.Iappreciatetheti

2、meyouhavetakentocontactusaboutyourorderwithtrackingnumber*******(运单号）andiamhappytoassisttoday.Aspertrackingresultpoweredby17track.net,Iamverysorrytoinformyouthatyouritemisstilllackoftrackinginformationrightnow.Ifyougotatrackingresultas“NotFound”it’stellingyouthatyourtrackinginf

3、ormationisunavailable,itdoesn’tmeanthatwehaven’tbeenmailedyouritem.Therefore,pleaseholdonforafewmoredaysandtrytocheckyourordersometimelater?Thanksforyourbusinessagain!Haveaniceday!Bestregard,AnyIntransitDearcustomer:ThankyouforyourorderandI’mhappytoassistyou.Thetrackingnumberis

4、******(运单号),andthetracingWeb.Is*****.Now,thepackageisonthewaytoyourside,itisstillduringnormalshippingperiod.Iwouldbeverythankfulifyoucouldbemorepatiencewiththisoverseasshipment.Fromourexperience,forthistypeofmail,theshippingtimeishighlydependonthepostalcarrierandlocalcustom,etc

5、.Itusuallytakesafewweeksfromourorigincountrytooverseasdestinationcountriesafterdispatching.Therefore,pleaseholdforafewmoredaysandiwouldbeverygratefulifyoucanwaitforyourorderpatiently.Thanksforyourcooperation.Haveaniceday!BestRegard,ANNPickup（到达待取或者到达目的地国家都行！到达待取可能是第一次投递失败或者是到达投

6、递点）Dearcustomer:ThankyouforyourorderandI’mveryhappytoassistyou!Weknowthatyourpackagewithtrackingnumber****isreadytopickup/hasbeenarrivedinyourcountry.Pleasecontactwithyourlocalpostofficetogetinstructionofwheretopickupyouorder/scheduleare-deliveryprocess.Ihopeyouwillreceiveyourp

7、ackageinshortly.ItrulywishyouwillbesatisfiedwithyourpurchaseandI’mlookingforwardyouwillconfirmyourorderassoonasyougottheitem.Ofcourse,ifyouliketheitem,pleaseleaveusapositivefeedback.Thanksforyourcooperation.Haveaniceday!BestRegard,AnnDelivered:查询结果签收，而收件人声称未收到Dearcustomer:Thank

8、youforyourmailandI’mhappytoassistyou.Hereisthedetailtr