英文投诉信表达及例文练习.doc

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1、ComplaintLetter写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？投诉信结构：投诉信是对产品或服务表示不满的信件，一般分1.提出投诉内容；2.说明具体情况；3.提出解决办法。语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。1.投诉内容。一般放在信的开头。常用的表达法有：Iamwritingtoyouabout...whichIreceived/bought...Iamgoingtocomplainabout...Iamsorrytohavetoret

2、urnwiththisletter...whichIreceived/bought...2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：Whenwechecked...,wenoticed...WhenItook...outofthebagandexamined...closely,Ifound...WhenIunpacked...andtriedtouseit,itdidnotwork.3.解决办法。常用的表达法有：Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning…underse

3、paratepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...下面介绍下这类书信的常用词汇和句型词汇：1.complainagainstsb.aboutsth.投诉..2.dissatisfactionwith不满于.3.putupwith/bear/tolerate忍受awful糟糕的4.poorservice糟糕的服务5.inconceivable不可思议的6.outofone’sexpectation令某人大

4、失所望7.lookinto/gointo/investigate调查8.incident/matter事件句型：▲1)Iamwritingtoyoutocomplainabout...2)Iamwritingtoexpressmydissatisfactionwith...3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...▲4)Icanhardlybear/tolerate/putupwithitanymore.▲5)Ihopeth

5、attheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.▲6)Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.▲7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.

6、▲8)Wewillappreciateyourwillingnesstomakeupfortheloss.范文：DearSir，IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleast

7、threemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Thankyouforyourconsideration.Y