资源描述：
《英文投诉信的写法.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、LettersofComplaintInternationalDayforConsumers'RightsandInterestsIntroductionInourdailylife,complaintstakeplacenowandthen.Moreoftendotheyinbusiness.Becausebusinessrelationscan’talwaysgosmoothly.Sometimesmistakesorincidentswillhappen.Inmostcases,theytakeplace
2、whenthebuyerreceivestheseller’sdelivery.Ontesting,thebuyerfindsthattheproductsarenotinaccordancewiththecontract.Thebuyermainlycomplainsabouttheproductsinquality,damage,packing,shortageandthewrongordelayeddelivery.SolutionsReplacingthepoorqualityproductsormak
3、ingupthelackage.Payingfortheproductsloss.Sellingthepoorqualityproductsatlowerpriceinthelocalplace,etc.ContentsofaComplaintLetterIntheopeningpart,complaintreasonsshouldbepointedout.Inthefollowingpart,thereasonsshouldbeanalyzedandsolutionsshouldbegiven.Inthecl
4、osingpart,thebuyerhopesthatproblemswillbesolvedassoonaspossibleandthiskindofthingwon’thappenagain.ContentsoftheReplyIntheopeningpart,thankthebuyerforhisbringingthismattertotheseller’sattention,andexpressapologyandsorryforthecomplaint.Inthefollowingpart,these
5、llergiveshisreferentialsolutionsoragreeswiththebuyer’ssolutions.Intheclosingpart,apologizeagainfortheinconveniencethesellerhascaused.Ensurethatthiskindofthingwon’thappenagain.Andrequestthebuyertoprovidevaluableadviceandplacerepeatedorders.Reminders①Writethis
6、letterinmildmoodandproperwords.②Makeyourletterbriefandtothepoint.③Includeallimportantfactsabouttheproblem.④Stateexactlywhatyouwanttherecipient(收信人)todoabouttheproblem.⑤Avoidwritinganangryletter.Thepersonreadingyourletterprobablyisnotresponsibleforyourproble
7、mbutmaybeveryhelpfulinresolvingit.Reminders⑥Afterreceivingthecomplaintletter,thesellershouldansweritintimeandtakeanactiveattitudetowardthecomplaintsbyprovidingsolutionstodealwiththematter.⑦Whenreplying,thesellershouldshowhisattachingattentiontothematterandde
8、alwithitproperly.Heneedn’temphasizethecausesofmistakestoomuch.Evenifthebuyer’sreasonsofcomplainingarenotsoenough,thesellershouldalsodealwiththematterfriendly,becausedirectrefusalwillaffecttomorr
