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1、投诉信(LetterofComplaint)一、投诉信即在日常生活中或商务活动中对所遇到的困扰，恶劣的服务态度，劣质的产品等向对方或有关单位提出投诉，抗议和改进的建议。二、投诉信包括以下三个部分：1.开头：自我介绍，说明投诉对象及内容，表明本信的目的和要求。常用的表达法有：Iamwritingtoyouabout…whichIreceived/bought…Iamgoingtocomplainabout…Iamsorrytohavetoreturnwiththisletter…whichIreceived/bought…2.正文：说
2、明情况，讲清厉害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。常用的表达法有“Whenwechecked…,wenoticed…WhenItook…outofthebagandexamined…closely,Ifound…WhenIunpacked…andtriedtouseit,itdidnotwork.Inviewoftheinconveniencethatithascaused,Ifeelyoushould…Ifyoucan’tgivemeasatisfactoryanswer,Iwill
3、complainittotheConsumerAssociation.3.结尾：表达希望问题得到快速恰当解决的强烈愿望，希望尽快得到满意的答复。1.常用的表达法有：Pleaseletmeknowwhatyouintenttodointhismatter.Iamreturning…underseparatedpostandlookforwardtoreceivingafullrefundof…Hopeyouwillimprove…Isincerelyhopesuchthingswillnevertakeplaceagain.三、范例模
4、板DateDear______,Iam______（自我介绍）.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.Thereasonformydissatisfactionis______（总体介绍）.Inthefirstplace,______（抱怨的第一个方面）.Inaddition, _____（抱怨的第二个方面）.Underthesecircumstances,Ifindit______（感觉）to______（抱怨的方面给你带来的后果）.Iappr
5、eciateitverymuchifyoucould______（提出建议和请求）,preferably______（进一步的要求）,andIwouldliketohavethismattersettledby ______（设定解决事情最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yourssincerely,LiMing四、范文1.DateDearSir,WithreferencetoourorderNo.W98,the120compu
6、tersetswerereceivedthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.Thepackagesappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandling.Weshallbegladifyouwi
7、llreplaceall20setsassoonaspossible.Yourssincerely,(Signature)2.DateDearMr.Chang,OnSeptember10,ourorderfor280women’scottonsweaterswasreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.Wehadthecaseinvestigatedimmediately,andtheresultshowsthedama
8、gewasduetoimproperpacking.Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoou
