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1、ZhengzhouForeignLanguageSchoolKongXueLearningobjectivesDeveloptheawarenessofformalandinformalstylesofwritinglettersthroughacomparisonoftwoletters.Summarizetheformatandlinkingwordsofaformalletter.Applytheformat,linkingwordsandsuitableexpressionstoaformalletter.LevelsofformalityMaxCh
2、loeHawthorneRupertMetcalfwaiterownerofLeJardinregularcustomerTheGrange15Lamb’sMewsLondonSW191PF19thJanuaryDearMsHawthorne,IamwritingtoexpressmydisappointmentwiththeeveningmywifeandIspentatyourrestauranttwonightsago.Whilethefoodwas,asusual,verygood,Iregrettoinformyouthattheservicefr
3、omourwaiter,Max,wasmostunsatisfactory.Firstofall,whenwearrived,wediscoveredourtableoverlookingthegardenhadbeenallocatedtosomeothercustomers.ThenewtableweeventuallyreceivedwasbythedoorandwhenIcomplainedMaxjustlaughed.Furthermore,asweweresittingdown,hewasextremelyfamiliarwithmywife,w
4、hichdeeplyembarrassedher.Whenourmealcame,heservedthefoodcasuallyandattheendclearedtheplatesinamostdisgustingfashion.Regardingthepaymentofservice,Iquoteyourmenuwhichstatesthatthematterofrewardingserviceisatthediscretionoftheclient.Inaddition,IshouldpointoutthatonotheroccasionsIhavel
5、eftatleast12percent.Thistime,Ifeltjustifiedinleavingnothing.Iregrethavingtowritethisletter,butasaregularcustomerIamextremelydispleasedanddidnotexpecttobetreatedinthismanner,Ilookforwardtohearingfromyouwithasatisfactoryreply,or,ifyouprefer,wecouldmeetinpersontoresolvethismatter.Your
6、ssincerely,RupertMetcalfRupertMetcalfheadinggreetingbodyendingsignatureBodyPart1Part2Part3IntroductoryparagraphPointsyouwanttomakeActionyouwishtobetakena)DearChloe,b)Ok.IadmitIforgottoclearthetablethewayIwassupposedto.ButbythistimeIwasfedupwithMr.Metcalf.c)Justashortnoteinreplytoou
7、rmessageonmyansweringmachine.I’mreallyupsetthatyou’resoangrywithoutevenlisteningtomysideofthestory.d)Anotherthing,thisbusinessabouthiswife,Ionlycomplimentedheronherdress.Shedidn’tseemtomind.e)Tostartwith,whenMr.andMrs.Metcalffinallyturneduptheywereatleast45minuteslate.That’swhyIhad
8、giventheirtabletosomeother
