世纪商务英语—综合教程 ppt课件Unit4.ppt

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1、Unit4PhoneEtiquetteTelephoneisoneofthekeycommunicationtoolsforbusiness.Inanybusiness,telephoneisthemostimportantlinkwithitscustomers.Usuallythefirstpointofcontactforapotentialclientandtheattitudethatthecallertakestowardsthecompanyareoftendirectlyrelatedtoafirstphonecall.Butbecauseyouallus

2、eiteveryday,thereisatemptationtoforgethowimportantitistoapproacheverycallwithcareandthought.Itisdamaging.Rememberwithoutthesupportofproperphoneetiquettethebusinessworldwouldvirtuallygrindtohaltandgoodtelephonecommunicationrequiresskillsthatyoucangainbylearning.Unit4PhoneEtiquetteLead-inTe

3、xtATextBPracticalWritingTimeforFun1ListeningListentotheconversationandchoosethebestanswerforeachquestion.Unit4PhoneEtiquetteLead-in1.Thewomanworksat______.A.P&RInternationalClothingCompanyB.P&AInternationalEngineeringCompanyC.P&RInternationalEngineeringCompany2.Whodoesthecallerwanttospeak

4、to?A.Thechiefengineer.B.Thesalesmanager.C.Thepersonnelmanager.3.What’sthepurposeofhisphonecall?A.Tomakeadvertisement.B.Toapplyforthejobadvertised.C.Totalkaboutsomegrandnews.4.Whycan’tthemanageranswerthephone?A.Heisbusynow.B.Heisnotintheoffice.C.Hehasanappointmentwithsomeoneelse.5.What’sth

5、ecaller’sname?A.JerrySmith.B.GarySmith.C.GaleySmith.6.Whenistheappointment?A.Fridayat9:00.B.Mondayat9:30.C.Fridayat9:30.2Role-playMakeupadialoguebasedonthefollowingsituationandrole-playittotheclass.Unit4PhoneEtiquetteLead-inOneofyouactsasacaller,whiletheotherasasecretaryworkinginthemarket

6、ingdepartment.Role1-Caller:YoufindthejobopeningsofacompanyontheInternet.Youarequiteinterestedinit.Youmakeaphonecalltothecompanyandwanttospeaktothepersonnelmanager.Havingbeentoldthemanagerisatameeting,youmakeanappointmentwithhis/hersecretary.Role2-Secretary:Youanswerthephonecall.Youtellthe

7、callerthatthemanagerisatameetingandunabletospeaktohim/her.Yousuggestthecallermakeanappointment.3SpotDictationListentothepassageaboutthecellphoneetiquetteandfillinthemissinginformation.Unit4PhoneEtiquetteLead-inCellPhoneEtiquetteShouldyouansweracallina__________?What