如何兑换旅行支票.ppt

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1、RamadaPlazaGuiyangFRONTDESKMODULE“HowtoexchangeT/Cforguest”ROOMS02-02ImagineyouwerebeinginformedbyFinancethatthetravellerchequeyouhadacceptedyesterdayisnotvalidbecausetheGuesthadsignedonthewrongposition.YouquicklycheckthesystembutfoundtheGuesthadcheckedout.Howwouldy

2、oufeel?财务部通知你,昨天你收的一张旅行支票客人签字签错了地方,所以无效.查过电脑后你发现客人已经退房了.你会怎么办呢?Introduction(前言)wowThisformsthebasefora这一切源自ExperienceatRamadaPlazaGuiyang莅临华美达神奇大酒店的独特体验Introduction(前言)WewanteveryGuesttofeelThehoteltouch我们期望每位客人都能感受到酒店温情BytheendofthisSession,ourObjectiveistoensureth

3、atyouhavelearned“HowtoperformtravelerCheque”withconfidence,andaccordingtoourdefinedstandards在本次课程的结尾，我们的目标是确保你能按照我们讲授的标准学会“如何兑换旅行支票”Objective(目标)1.CheckacceptanceofTC(查看旅行支票)WhattotakenotewhenreceivingTC?收到旅行支票时要注意什么?WhatiftheGuestisacityGuest?如果不是住店客人怎么办?Mustbefrom

4、in-houseguest需是住店客人Onlyacceptthosethatarepermittedtoacceptbythehotelandourbank只兑换酒店及银行同意兑换的种类Ensureonlyonesignatureissignedbeforeacceptance接收时确定只有一个签名在支票上Donotaccept不接收1.CheckacceptanceofTC(查看旅行支票)HowtoinformcityGuestthatwedonotaccept?如何婉拒店外客人?Whatistheonlyexception

5、wherewecanexchangeforacityGuest?什么情况下可以为店外客人兑换?“Sir/Madam,Iamafraidwearenotabletoexchangefromyou.“抱歉,我们只为住店客人提供兑换服务”.WhenCityguestspentmoneyinourhoteloutletsbutwithoutRMB,hecandoexchangeinourcashiercounteraccompanywithanoutletstaff.当客人在酒店其它营业点消费但没有人民币时,需由该点的服务员陪同到前台

6、才可以兑换2.IndifferentSignature(签名不同)Whatshouldwedoiftheguest’ssignatureisdifferentwiththeoneontop?如果客人的签名跟支票上的不一样怎么办?SignaturesontheTCmustbethesameforboth.必须一致Guestcouldre-signbesidesthewrongone,orattheback客人可以在背面重新签过3.EnterSystem(输入电脑系统)Setupinsystemandupdateddailybya

7、ccountsdepartment.已设置在电脑系统中,财务每天负责更新HowcanwefindthediffidentexchangeratesforcurrencyandTC?怎样区别现金与支票的不同兑换价?4.IssueexchangememoforGuest(开兑换单)Howtoissuetheexchangememo?怎样开兑换单?Directlyfromsystem电脑中直接打印出(手工开具)5.ObtainGuestSignatures(客人签字)WheretoobtainGuestsignatures?客人在什

8、么地方签字?Refertobankrequirement参照银行要求6.GivetheequivalenceRMB(给客人等同的人民币)What’sthesequenceofthisstep?给出钱时应该注意什么?Countmoneyinfrontofguest.当客人面点清