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ID:49261807
大小:1.20 MB
页数:29页
时间:2020-02-02
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1、UnderstandingBehavior,HumanRelations,andPerformance1HumanrelationsmeansinteractionswithpeopleMythsofHumanRelationsMyth1:TechnicalskillsaremoreimportantthanhumanrelationsskillsMyth2:HumanrelationsisjustcommonsenseMyth3:DiversityisoveremphasizedMyth4:Leadersareborn,notmadeGoalofHumanR
2、elationsCreateawin-winsituationby:satisfyingemployeeneedswhileachievingorganizationalobjectivesWin-winsituation:occurswhentheorganizationandtheemployeesgetwhattheywantTheTotalPersonApproachRealizesthatanorganizationemploysthewholeperson,notjusthisorherjobskillsPeopleplaymanyrolesthr
3、oughouttheirlivesthroughouteachdayOrganizationsaretryingtogiveemployeesabetterqualityofworklifeLevelsofBehaviorHumanrelationstakeplaceatthegroupandorganizationallevelsGroupOrganizationalIndividualIndividualandGroupLevelBehaviorGroupbehavior–consistsofthethingstwoormorepeopledoandsay
4、astheyinteractIndividualbehavior–influencesgroupbehaviorOrganizationalLevelBehaviorOrganization–agroupofpeopleworkingtoachieveoneormoreobjectivesCreatedtoproducegoodsandservicesforthelargersocietyOrganizationalbehavior–thecollectivebehaviorofanorganization’sindividualsandgroupsGroup
5、,IndividualandOrganizationalLevelsofBehaviorExhibit1.1HumanrelationshasaneffectonperformancePerformance(1of2)Performance–theextenttowhichexpectationsorobjectiveshavebeenmetMeasuredonacontinuumcontrastedbyhighandlowlevelsofperformanceRankedonascaleof1through10Performanceisabsolutewh
6、enobjectivesaremetPerformanceisarelativetermPerformance(2of2)Performancelevelsaremoremeaningfulwhencomparedto:pastperformancetheperformanceofotherswithinand/oroutsidetheorganizationTheSystemsEffect(1of2)AsystemisasetoftwoormoreinteractiveelementsThesystemsapproachfocusesonthewholesy
7、stememphasisisontherelationshipbetweenitspartsSystemseffectallpeopleintheorganizationareaffectedbyatleastoneotherpersoneachpersonaffectsthewholegroup/organizationTheSystemsEffect(2of2)Theorganization’sperformanceisbasedonthecombinedperformanceofeachindividualandgroupTohavehighlevels
8、ofperformance,theor
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