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ID:47870261
大小:76.70 KB
页数:30页
时间:2019-11-14
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1、Chapter1ManagementSupportSystems:AnOverviewProductivity•TheratioofoutputstoinputsthatmeasuresthedegreeofsuccessofanorganizationanditsindividualpartsFactorsAffectingDecision-Making•Newtechnologiesandbetterinformationdistributionhaveresultedinmorealternativesformanagement.•Complexoperationsha
2、veincreasedthecostsoferrors,causingachainreactionthroughouttheorganization.•Rapidlychangingglobaleconomiesandmarketsareproducinggreateruncertaintyandrequiringfasterresponseinordertomaintaincompetitiveadvantages.•IncreasinggovernmentalreguIationcoupledwithpoliticaldestabilizationhavecausedgr
3、eatuncertainty.WhatdoDecisionSupportSystemsOffer?•Quickcomputationsatalowercost•Groupcollaborationandcommunication•Increasedproductivity•Readyaccesstoinformationstoredinmultipledatabasesanddatawarehouse•Abilitytoanalyzemultiplealternativesandapplyriskmanagement•Enterpriseresourcemanagement•
4、ToolstoobtainandmaintaincompetitiveadvantageCognitiveLimits•Thehumanmindhaslimitedprocessingandstoragecapabilities.•Anysinglepersonisthereforelimitedintheirdecisionmakingabilities.•Collaborationwithothersallowsforawiderrangeofpossibleanswers,butwilloftenbefacedwithcommunicationsproblems.•Co
5、mputersimprovethecoordinationoftheseactivities.•ThisknowledgesharingisenhaneedthroughtheuseofGSS,KMS,andEIS・ManagementSupportSystems•Thesupportofmanagementtasksbytheapplicationoftechnologies-SometimescalledDecisionSupportSystemsorBusinessIntelligenceManagementSupportSystemsTools•DSS•Managem
6、entScience•BusinessAnalytics•DataMining•DataWarehouse•BusinessIntelligence•OLAP•CASEtools•GSS•EIS•EIP•ERM•ERP•CRM•SCM•KMS•KMP•ES•ANN•IntelligentAgents•E-commerceDSSDecisionSupportFrameworksTechnologiesforDecision-MakingProcessesTechnologySupportBasedonAnthony5sTaxonomyManagementScienee/Oper
7、ationsResearchTypeofControlTypeofDecision:OperationalControlManagerialControlStrategicPlanningStructured(Programmed)Accountsreceivable,accountspayable,orderentryBudgetanalysis,short-termforecasting,personnelreportsInvestments^warehouselocations,distribut
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