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ID:47513974
大小:57.50 KB
页数:5页
时间:2019-09-12
《《商务沟通》复习要点》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、《商务沟通》复习要点Chapter1:Communication的定义p4Theprocessofsendingandreceivingmessages!Communication障碍和应对策略。(熟练掌握、灵活应用)p14障碍1.Distractions2.Informationoverload3.Perceptualdifferences4.Selectiveperception5.Languagedifferences6.Restrictiveenvironment7.Deceptivetractics应对策略minimizi
2、ngAdoptinganaudience-centeredapproachFine-tuningyourbusinesscommunicationskillsBeingsensitivetobusinessetiquetteGiving-andrespondingto-constructivefeedbackChapter1:组织正式沟通和非正式沟通的特点、外部沟通和内部沟通的特点、横向和纵向沟通的特点(熟练掌握、灵活应用)Chapter1:effectivebusinessmessages的五大特点1、Providepractic
3、alinformation2、Givefactsratherthanimpressions3、Clarifyandcondenseinformation4、Statepreciseresponsibilities5、PersuadeothersandofferrecommendationChapter2:Team沟通的优劣点。(熟练掌握)(课本39页)优点:1、Increasedinformationandknowledge2、Increaseddiversityofviews3、Increasedacceptanceofasolu
4、tion4、Higherperformancelevels缺点:1、Groupthink2、Hiddenagendas3、Freeriders4、CostChapter2:Groupthink的含义。Groupthinkoccurswhenthesepeerpressurescauseindividualteammemberstowithholdcontraryorunpopularopinions.Chapter2:区别三种listeningstyle。(熟练掌握)(课本56页)1、contantlisteningistounde
5、rstandandretainthespeaker’smessage2、criticallisteningistounderstandandevaluatethemeaningofthespeaker’smessageonseverallevels1、empathiclisteningistounderstandthespeaker’sfeelings,needs,andwantssothatyoucanappreciatehisorherpointofview,regardlessofwhetheryousharethatpers
6、pectiveChapter3:Stereotyping定义。Stereotypingisassigninggeneralizedattributestoanindividualonthebasicofmembershipinaparticulargroup.Chapter3:文化差异的分类及表现。(灵活应用)(课本76页)1、contextualdifferences2、legalandethicaldifferences3、socialdifferences4、nonverbaldifferences5、agedifferenc
7、es6、gender(性别)differencesChapter4:沟通的一般性目的有哪几种?p102ToinformtopersuadeortocollaborateChapter4:three-stepprocess的三个步骤是?每个步骤包括哪些内容?1、planningAnalyzethesituationGatherinformationSelecttherightmediumOrganizetheinformation2、writingAdapttoyouraudienceComposethemessage3、comple
8、tingRevisethemessageProducethemessageProofreadthemessageDistributethemessageChapter4:Audienceprofile(受众分析)包括哪些内容?p104
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