商务英语听说（第二版）Unit16ComplaintsandClaims

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1、EnglishListeningandSpeakinginBusinessUnit16ComplaintsandClaimsUnit16PartAIntensiveListeningPartBExtensiveListeningPartCListening&SpeakingIntegrationPartDOralPracticeRelatedInformationPartAIntensiveListeningPhoneticsDictationPartBExtensiveListeningDialoguesC

2、onversationPartCListening&SpeakingIntegrationConversationPassagePartDOralPracticeRole-playTopicDiscussionPartA–PhoneticsListenandtickthewordyouhear.Thewordwillbereadonce.1.a.looseb.toothc.soothd.choose2.a.playsb.placec.cased.lace3.a.ratesb.matesc.raced.face

3、4.a.missb.mealsc.maidsd.Ms.5.a.heatsb.hatesc.hitsd.teasePartA–DictationYou’llheareightsentences.Whenyouhearthefirsttime,repeatthesentenceandpayattentiontothestressesandtones.Thenlistenagainandwritethemdown.Checkyouranswerswhenyoulistenforthethirdtime.1.Wear

4、elodgingaclaimforshortageofweight.2.I’mafraidyoushouldcompensateusby10%ofthetotalamount.3.Wehopethatyouwillseeyourwaytomakeupforthelosswesustained.4.Thegoodshavebeenheavilysaturatedbyrain.5.Thisseemstobeaveryclearcaseandwehopeyouwillmakeapromptsettlement.Pa

5、rtA–DictationYou’llheareightsentences.Whenyouhearthefirsttime,repeatthesentenceandpayattentiontothestressesandtones.Thenlistenagainandwritethemdown.Checkyouranswerswhenyoulistenforthethirdtime.6.Nearly15%ofthepackagehasbeenbrokenandthegoodsinsidewerebadlyda

6、maged.7.Itoccursthat350setsofbicyclesgotrusty.8.Weregretforthelossyouhavesufferedandagreetocompensateyouby2,000USdollars.PartB–Dialogues1.A.Intheshop.B.Inthefactory.C.Inthewarehouse.D.Inthefirm.2.A.Hewillsendthereplacement.B.Hewilltakethelower-gradeproducts

7、back.C.Hewillsellthesegoods.D.Notmentioned.3.A.Thegoodsweredelayed.B.Thegoodswerelost.C.Thegoodsweresoaked.D.Thecartonswerebroken.You’llhear5shortdialoguesinthissection.Attheendofeachdialogue,onequestionwillbeasked.Boththedialogueandquestionwillbespokenonly

8、once.Markthebestanswerforeachquestion.PartB–Dialogues4.A.Aboutthequalityofthegoods.B.Aboutthevalidityofthegoods.C.Aboutthequantityofthegoods.D.Aboutthepackingofthegoods.5.A.Theselleragreedtocompensatet