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1、(2018二)DWe’veallbeenthere:inalift,inlineatthebankoronanairplane,surroundedbypeoplewhoare,likeus,deeplyfocusedontheirsmartphonesor,worse,strugglingwiththeuncomfortablesilence.What’stheproblem?It’spossiblethatweallhavecompromisedconversationalintelligence.It’smorelikelythatnoneofusstarta
2、conversationbecauseit’sawkwardandchallenging,orwethinkit’sannoyingandunnecessary.Butthenexttimeyoufindyourselfamongstrangers,considerthatsmalltalkisworththetrouble.Expertssayit’saninvaluablesocialpracticethatresultsinbigbenefits.Dismissingsmalltalkasunimportantiseasy,butwecan’tforgetth
3、atdeeprelationshipswouldn’tevenexistifitweren’tforcasualconversation.Smalltalkisthegrease(润滑剂)forsocialcommunication,saysBernardoCarducci,directoroftheShynessResearchInstituteatIndianaUniversitySoutheast."Almosteverygreatlovestoryandeachbigbusinessdealbeginswithsmalltalk,"heexplains."T
4、hekeytosuccessfulsmalltalkislearninghowtoconnectwithothers,notjustcommunicatewiththem."Ina2014study,ElizabethDunn,associateprofessorofpsychologyatUBC,invitedpeopleontheirwayintoacoffeeshop.Onegroupwasaskedtoseekoutaninteraction(互动)withitswaiter;theother,tospeakonlywhennecessary.Theresu
5、ltsshowedthatthosewhochattedwiththeirserverreportedsignificantlyhigherpositivefeelingsandabettercoffeeshopexperience."It’snotthattalkingtothewaiterisbetterthantalkingtoyourhusband,"saysDunn."Butinteractionswithperipheral(边缘的)membersofoursocialnetworkmatterforourwell-beingalso."Dunnbeli
6、evesthatpeoplewhoreachouttostrangersfeelasignificantlygreatersenseofbelonging,abondwithothers.Carduccibelievesdevelopingsuchasenseofbelongingstartswithsmalltalk."Smalltalkisthebasisofgoodmanners,"hesays.32.Whatphenomenonisdescribedinthefirstparagraph?A.Addictiontosmartphones.B.Inapprop
7、riatebehavioursinpublicplaces.C.Absenceofcommunicationbetweenstrangers.D.Impatiencewithslowservice.33.WhatisimportantforsuccessfulsmalltalkaccordingtoCarducci?A.Showinggoodmanners.B.Relatingtootherpeople.C.Focusingonatopic.D.Makingbusinessdeals.34.Whatdoesthecoffee-shopstudysuggestab