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1、（2018二）DWe’veallbeenthere:inalift,inlineatthebankoronanairplane,surroundedbypeoplewhoare,likeus,deeplyfocusedontheirsmartphonesor,worse,strugglingwiththeuncomfortablesilence.What’stheproblem?It’spossiblethatweallhavecompromisedconversationalintelligence.It’smorelikelythatnoneofusstartaconvers
2、ationbecauseit’sawkwardandchallenging,orwethinkit’sannoyingandunnecessary.Butthenexttimeyoufindyourselfamongstrangers,considerthatsmalltalkisworththetrouble.Expertssayit’saninvaluablesocialpracticethatresultsinbigbenefits.Dismissingsmalltalkasunimportantiseasy,butwecan’tforgetthatdeeprelation
3、shipswouldn’tevenexistifitweren’tforcasualconversation.Smalltalkisthegrease(润滑剂)forsocialcommunication,saysBernardoCarducci,directoroftheShynessResearchInstituteatIndianaUniversitySoutheast.＂Almosteverygreatlovestoryandeachbigbusinessdealbeginswithsmalltalk,＂heexplains.＂Thekeytosuccessfulsmal
4、ltalkislearninghowtoconnectwithothers,notjustcommunicatewiththem.＂Ina2014study,ElizabethDunn,associateprofessorofpsychologyatUBC,invitedpeopleontheirwayintoacoffeeshop.Onegroupwasaskedtoseekoutaninteraction(互动)withitswaiter;theother,tospeakonlywhennecessary.Theresultsshowedthatthosewhochatted
5、withtheirserverreportedsignificantlyhigherpositivefeelingsandabettercoffeeshopexperience.＂It’snotthattalkingtothewaiterisbetterthantalkingtoyourhusband,＂saysDunn.＂Butinteractionswithperipheral(边缘的)membersofoursocialnetworkmatterforourwell-beingalso.＂Dunnbelievesthatpeoplewhoreachouttostranger
6、sfeelasignificantlygreatersenseofbelonging,abondwithothers.Carduccibelievesdevelopingsuchasenseofbelongingstartswithsmalltalk.＂Smalltalkisthebasisofgoodmanners,＂hesays.32.Whatphenomenonisdescribedinthefirstparagraph?A.Addictiontosmartphones.B.Inappropriatebehavioursinpublicplaces.C.Absenceofc
7、ommunicationbetweenstrangers.D.Impatiencewithslowservice.33.WhatisimportantforsuccessfulsmalltalkaccordingtoCarducci?A.Showinggoodmanners.B.Relatingtootherpeople.C.Focusingonatopic.D.Makingbusinessdeals.34.Whatdoesthecoffee-shopstudysuggestab
