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1、银行营业网点柜员服务规范的重要性？Whatistheimportanceoftheservicespecificationofthebankoperatingnetwork?First,theethicsservicespecificationImplementpolicies,observethelawsandregulations,adheretothesystem,andcleanupthepublic・Lovethework,loyalty,respectthecustomer,keepthecredit・Adheretotheprinciple,studytheb
2、usiness,civilizedmanners,protectthebankproperty,safeguardthecustomer'slawfulrightsandinterests・Second,theserviceattitudespecificationWelcomecustomerstobeactive,patientandconsiderate,tomeetthecustomer,askfortheanswer,tohavethevoice,executethesmileservice・Bepatientandcarefulaboutsolvingdiffi
3、cultquestionsforcustomers,andintroducethemtotheinfonuationdeskwhenthebusinessisbusy.Whenthereisacontradictioninthecupboard,don，tquarrelwiththecustomer,andbepatient・Whenyouaregivenasong,youhavetolookatthebigpicture・Helpcustomerswithspecialneeds,especiallyforlargedeposits,withdrawalsandold,w
4、eak,sick,disabledandpregnantcustomers・4.Receivecustomerachievethe"five":differententhusiasm,amountisthesamesizeaswelcomeandacceptthestandardcurrencyCOINS,carefullyasbusywhenidle,asenthusiasticstrangersacquaintances・Listentocustomers'criticismsandSuggestions,besincere,makepositivecorrection
5、s,andapologizeorthankthecustomer.Whenthereisapowerfailureormachinefailure,explainclearlytothecustomerandplacethesigntothecustomer・ServicemeterspecificationThestaffofthegangareuniform・Theappearanceisdignified,natural,thewomanisnotheavymakeup,canwearthemakeup;Mendon，thavebeardsandhairstyles・
6、Situpright,becivilized,befullofmind,concentrate,don，ttakemoodordrink・Atworktime,youshouldweartheuniformoftheheadofthegenerallinetotheupperchestofthegarmenttofacilitatethesupervisionofthecustomer・Fourth,theservicelanguagespecification1.Thegeneralrequirementofservicelanguagelanguagespecifica
7、tion,takehonestlytreatspeople,gentletone,languagekind,mandarinreceptioncustomer,fordifferentcustomerstonameright,veryeloquent,meaningclear.Beusedtousingthe"cross"languageofcivilizedservice:"please,hello,I'msorry,thankyou,goodbye・〃Weshouldpayattentiontotheuseof
