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ID:41905025
大小:156.50 KB
页数:12页
时间:2019-09-04
《管理学基础chapter 13》由会员上传分享,免费在线阅读,更多相关内容在应用文档-天天文库。
1、Chapter13FoundationsofcontrollingLearningOutcomesDefinecontrol.Describethreeapproachestocontrol.Explainwhycontrolisimportant.Describethecontrolprocess.Distinguishamongthethreetypesofcontrol.WhatIsControl?ControlTheprocessofmonitoringactivitiestoensurethattheyarebeingacc
2、omplishedasplannedandofcorrectinganysignificantdeviationsAneffectivecontrolsystemensuresthatactivitiesarecompletedinwaysthatleadtotheattainmentoftheorganization’sgoals.CharacteristicsofThreeApproachestoControlSystemsMarketUsesexternalmarketmechanisms,suchaspricecompeti
3、tionandrelativemarketshare,toestablishstandardsusedinsystemtogaincompetitiveadvantage.BureaucraticEmphasizesorganizationalauthorityofadministrativeandhierarchicalmechanismstoensureappropriateemployeebehaviorsandtomeetperformancestandards.ClanRegulatesemployeebehaviorbyt
4、hesharedvalues,norms,traditions,rituals,beliefs,andotheraspectsoftheorganization’sculture.Exhibit13.1TheControlProcessExhibit13.2StepsintheControlProcessMeasuringactualperformancePersonalobservation,statisticalreports,oralreports,andwrittenreportsManagementbywalkingaro
5、und(MBWA)AphraseusedtodescribewhenamanagerisoutintheworkareainteractingwithemployeesStepsintheControlProcessComparingactualperformanceagainstastandardComparisontoobjectivemeasures:budgets,standards,goalsRangeofvariationTheacceptableparametersofvariancebetweenactualperfo
6、rmanceandthestandardDefininganAcceptableRangeofVariationExhibit13.3StepsintheControlProcessTakingmanagerialactiontocorrectdeviationsorinadequatestandardsImmediatecorrectiveactionCorrectingaproblematoncetogetperformancebackontrackBasiccorrectiveactionDetermininghowandwhy
7、performancehasdeviatedandthencorrectingthesourceofdeviationRevisingthestandardAdjustingtheperformancestandardtoreflectcurrentandpredictedfutureperformancecapabilitiesSouthAtlantic’sDistributors’SalesPerformanceforJuly(hundredsofcases)BRANDSTANDARDACTUALOVER(UNDER)Heine
8、ken1,075913(162)Molson6306344Beck’s800912112Moosehead6206222Labatt’s540672132Corona160140(20)AmstelLight225220
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