涉外秘书沟通实务韩乃臣 涉外秘书沟通实务 3

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1、ContentsChapterOneOfficeRoutinesChapterTwoBusinessTripChapterThreeReceptionChapterFourMeetingsChapterThreeReceptionProjectOneGuestReception来宾接待Partone:Generalknowledge知识目标Parttwo:FieldPractice实训练习Partthree:Assessments实训评估ProjectTwoBusinessReception商务接待Partone:Generalknowledge知识目标Parttwo:Fie

2、ldPractice实训练习Partthree:Assessments实训评估ProjectOneGuestReception来宾接待GoalsandObjectivesTolearnthepreparation,theetiquetteandusefulexpressionforguestsreceptionKnowledgeToknowhowtoprepareforguestsreceptionTolearnthebasicproceduretoreceivedifferentguestsTograsptheimportantconceptsaboutguestsrece

3、ptionSkillTomakepreparationforguestsreceptionthoughtfullyToreceivedifferentkindofguestsproperlyTousetheetiquettesandmanagetheconditionsskillfullyPartone:Generalknowledge接待须知DomesticGuestReception内宾接待DomesticGuestsreceptionreferstoreceivedomesticvisitors.Itusuallyreferstoalllevelsorregionall

4、eadersandguestsfromdomesticindustry.Generallyspeaking,guestreceptionmaychargedbytheSecretaryorfull-timestaff.Ifthereareimportantvisitors,theleadershouldreceivevisitorsinperson.ForeignGuestReception外宾接待Foreignguestreceptionreferstoreceiveoverseasvisitors,includingourcompatriotsinHongKong,Mac

5、aoandTaiwan,andthoseresidingabroad.Receivingobjectsmaybegovernmentofficials,thedelegation,andmayalsobetraders,expertsorscholars.Thereshouldbeplannedinadvanceandreportedhigherdepartmenttoapprove.Generally,itisresponsiblefortheleadership,andassistedbytheSecretary.Intheprocessofreception,secre

6、tarialstaffshouldnoticeitsetiquettes.ReceivingaVisitorwithAppointment有约接待Thisreferstothereceptionofvisitorswhohadprioragreementwiththefirm.Thiskindofreceptionoughttobemoreformal,arrangingcarefullyoftheprocedures.Intheaspectsofhuman,financialandmaterialresourcesoughttobefullyprepared.Errorsa

7、ndforgetfulnessshouldbeavoided.ReceivingaVisitorwithoutAppointment无约接待Thisreferstothereceptionofvisitorswhohadnotprioragreementwiththefirm.Inthispart,Secretaryneedstohavetheabilityofadaptabilityandflexibility.Neithertoloseyourpoliteanddemeanor,nortodelay